Customer Service Consultant

Tamworth - UK

Monthly Salary: $ 91081 - 100536

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

TAFE NSW Life-Changing Careers

Customer Service Consultant

Location negotiable across NSW (subject to campus availability)

Permanent Fulltime Opportunity Talent Pool Creation

$91081 - $100536 salary package - includes base salary ($80246 - $88576) plus employers contribution to superannuation and annual leave loading

At TAFE NSW we are dedicated to life-changing impact.

Thats why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someones world. Whether thats inspiring students supporting each other or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus Integrity Collaboration and Excellence. They define who we are how we work and inspire our performance.

We invest in our people

At TAFE NSW you will discover a diverse dynamic and collaborative environment where you can innovate create value and do meaningful work.

We provide you with tools and ongoing training and professional development health and wellbeing programs a 35 hour working week with a variety of flexible working options.

About the role

The Customer Service Consultant role delivers highquality customerfocused support across the full student lifecycle. Youll provide specialised and often complex student administration services including enrolments course information payment processing CRM updates and managing inbound enquiries across multiple channels via phone email online and in person.

As an escalation point youll use your broad knowledge of policies systems and procedures to resolve complex queries and guide students and stakeholders with confidence.

Youll collaborate closely with teams across Student and Campus Services Learning and Teaching and Student Support to ensure enquiries are resolved efficiently and consistently. Youll also contribute to continuous improvement by identifying opportunities to enhance processes service delivery and the overall student experience.

Operating hours span 8am to 6pm with varying shift times required to meet service demand.

About you

Youre passionate about delivering exceptional customer service and bring a positive solutionsfocused attitude to every interaction. You thrive in a dynamic environment where each day is different and are committed to creating excellent experiences for students throughout their TAFE NSW journey.

Youre confident navigating multiple systems and quickly pick up new software and processes. Technology comes naturally to you and you maintain strong accuracy and attention to detail across all tasks. As a team player in a large fastpaced environment you communicate clearly collaborate effectively and contribute to a supportive highperforming culture.

Youre customercentric driven to achieve great outcomes and take pride in delivering service with professionalism empathy and an attitude of excellence.

To find out more about the role click to view theRole Description

Our commitment to Diversity Equality and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity trust respect and the promotion of diversity and inclusion are valuedso you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEDT Sunday 22 February 2026

To apply for this role click on apply now and provide:

Your current resume
Copies of your qualifications where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
Response to one targeted question when prompted in the application form (max. 300 words)

Targeted Question: How do you perform high volume complex tasks when unsupervised Provide an example of how you stay motivated and focused.

General recruitment and adjustment enquiries:contact Linda Dewbery Talent Acquisition Advisor via or

Role-specific enquiries: contact Donna Wearing Team Leader Student Administration Services via .

For helpful insights into preparing your application TAFE NSWs recruitment process and getting interview ready read through our Application Process and the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool valid for 18 months may be created for this position and position(s) of the same classification that subsequently becomes vacant may be filled via this recruitment.

Location is negotiable across ourTAFE NSW note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

Considering a move to Regional NSW The Welcome Experience is a free service providing tailored support to ensure a smooth transition. From connecting you with the local community and essential services to helping you navigate employment and lifestyle opportunities. Discover the benefits of regional living explore The Welcome Experience and register today!

Required Experience:

Contract

TAFE NSW Life-Changing CareersCustomer Service ConsultantLocation negotiable across NSW (subject to campus availability)Permanent Fulltime Opportunity Talent Pool Creation$91081 - $100536 salary package - includes base salary ($80246 - $88576) plus employers contribution to superannuation and annua...