Customer Service Advisor

Lincoln - UK

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

3-Month Contract with a Local Authority

Summary

The Customer Service Advisor serves as the initial contact for residents and professionals seeking information advice and access to services within Adult Care the Lincolnshire Carer Service and the Wellbeing Service. This role involves managing a variety of sensitive complex and sometimes emotive inquiries via telephone and email. Utilising a strength-based approach and excellent communication skills the advisor gathers essential information determines the most appropriate outcome and ensures individuals receive the right support at the right time.

Responsibilities

Handle incoming calls and emails from the public carers families and professionals regarding Adult Care services.
Use strength-based conversation techniques to understand customer needs and support positive outcomes.
Assess inquiries to determine urgency risk and appropriate referral routes including safeguarding concerns.
Provide clear information advice and guidance based on policies procedures and available support pathways.

Essential Experience Required

Experience working in a busy Customer Service or Customer Contact Centre environment.
Strong customer service skills with the ability to handle complex or emotive conversations.
Confident communication skills both verbal and written.
Ability to type and talk simultaneously (direct input) accurately and efficiently.

Essential Qualifications Required

No formal qualification requirements but must demonstrate strong literacy communication and IT capability.
Commitment to ongoing training and development.

Additional Information

Working hours: 37 hours per week
Location: 36 Orchard Street Lincoln Lincolnshire LN1 1XX United Kingdom
Our offices are based in Lincoln City Centre at Lancaster House
Flexibility required to work between 8 am and 8 pm Monday to Friday.
Bi-weekly payment schedule

The role closes soon apply ASAP.

Required Skills:

The Customer Service Advisor acts as the first point of contact for residents and professionals seeking information advice and access to services within Adult Care the Lincolnshire Carer Service and the Wellbeing Service.

Required Education:

To provide highquality business support management information and administrative functions to ensure the smooth and efficient operation of the service. The postholder will support financial processes data management reporting communication and general administrative duties across the service area

3-Month Contract with a Local AuthoritySummaryThe Customer Service Advisor serves as the initial contact for residents and professionals seeking information advice and access to services within Adult Care the Lincolnshire Carer Service and the Wellbeing Service. This role involves managing a variety...