Customer Success Executive

FUNCTIONS AND RESPONSIBILITIES

You will be responsible for:

Support the CSE team by creating Jira cards/tasks and review it every day to make sure tasks are under control to attend clients requests under SLA

Support the CSE team by taking care of HubSpot cards

Support CS manager and the CSE team on the agendas and summary of the meetings

Support in establishing and maintaining productive and professional relationships with key stakeholders in the assigned accounts.

Assist in strengthening client relationships by identifying basic needs and helping the team spot potential improvement opportunities.

Help address customer needs by providing appropriate support and escalating issues to the relevant internal teams when necessary.

Contribute to the implementation of action plans for each client by helping track tasks and ensuring proper documentation.

Maintain frequent communication with internal departments whenever needed to support the progress of operational projects as planned.

Assist in the preparation of monthly reports by gathering data and identifying simple improvement or optimization opportunities.

Collect information to support feasibility assessments and assist in preparing proposals for the Live Operations team.

Help guide and support clients in using our tools and processes contributing to improved productivity and relationship quality.

Accompany client route visits when needed supporting the team in identifying basic improvements according to business needs.

SKILLS AND VALUES

Experience with account customer success and/or consulting services.

Excellent verbal and written communication skills.

Strong negotiation interpersonal and conflict resolution skills.

Empathy and caring for people.

Entrepreneurial spirit (proactive dynamic self-taught and results-oriented).

Adaptable and flexible.

Excellent multi-task ability / organisational skills and attention to detail.

Working under stress and in a highly demanding environment.

Portuguese English and Spanish at a Proficiency level.

LABOUR CONTRACT

• Type of Contract: Fixed-term contract of 1 year renewable with a 3-month probationary period
• Office location: Praça Alvalade 6 4º direito 1700-036 Lisboa
• Flexible work: adherence to Flexible-Remote work Busup policy (2 days of remote work is the current allowed practice)
• Competitive compensation package including meal allowance.
• Full work equipment (laptop and required software licenses).
• 23 working days of annual leave plus half a day off on your birthday.
• Health insurance coverage.
• Multicultural and dynamic environment with opportunities for growth and real impact on the business.