Store Manager | Sales & Operations

Were Hiring Join the Box Shop Team!

Who we are

At Box Shop we pride ourselves on supplying affordable packaging solutions to meet our customers everyday needs from cardboard boxes moving boxes storage and industrial boxes to tapes dispensers bubble wrap pallet wrap and much more.

The Role

This is a hands-on leadership position.

The Store Manager (Sales & Operations) is expected to lead from the front and actively assist with sales packing stock handling deliveries staff management and daily store operations.

We are looking for a reliable practical and energetic all-rounder with strong leadership operational and customer service skills. If you enjoy staying busy and being part of a small team that gets things done this role is for you.

We are seeking a trustworthy hardworking and motivated person. Candidate should stay close to work in the following areas preferably Edenvale / Greenstone / Bedfordview / Kensington / Germiston / Kempton Park / Boksburg or surrounding areas.

CORE PURPOSE OF THE ROLE

To manage the daily operations of the store lead the team and drive sales by delivering excellent customer service maintaining strong stock control and ensuring the business runs efficiently profitably and professionally at all times.

The Store Manager is expected to actively work on the floor and sell not only supervise.

CORE RESPONSIBILITIES

1. Sales & Customer Service (Top Priority)

• Counter Sales & Cash Up
• Assist walk-in customers professionally and courteously in store.
• Deliver a positive and friendly customer experience at all times
• Carry out duties to help support Box Shops vision and mission.
• Serve customers and assist with product selection
• To ensure repeat orders and client retention
• To build and develop customer and supplier relationships
• Reporting discrepancies and issues to top manager on duties / owner.
• Comfortable working with members of the public
• Drive daily and monthly sales targets
• Upsell and cross-sell products
• Handle customer queries and complaints professionally
• Ensure excellent customer experience at all times
• Build relationships with regular customers maintain strong customer relationships
• Prepare and wrap customer and courier parcels
• Must be physically fit and able to lift / handling goods
• Help customers select products and load goods into customer vehicles
• Monitor pricing and promotions
• Lead from the front and actively assist customers on the sales floor.
• Manager must sell not only supervise.

2. Team Leadership & Staff Management

• Supervise and lead all store employees
• Allocate daily tasks and responsibilities
• Train new employees
• Monitor performance and productivity
• Enforce company rules and procedures
• Handle discipline and attendance issues
• Motivate team and maintain morale
• Lead by example with attitude and work ethic
• Conduct minutes of meetings with all employees

3. Store Operations

• Daily cash up
• Responsible for opening and closing of the stores and factories.
• Oversee daily opening and closing procedures
• Ensure smooth workflow in store and warehouses
• Run store & online store operations and sales
• Manage supplier deliveries dispatch and stock movement quality controls
• Manage and check picking slips quality controls
• Maintaining accurate stock control
• Ensure store & factories are clean organised and safe
• Coordinate busy periods and staffing needs
• Assist with general operational tasks when required
• Assist drivers and all employees when required
• Plan routes efficiently using GPS
• Track all company vehicles on tracker.
• Manage company vehicles maintenance and services
• Must be physically fit and able to lift / handling goods
• Pulling stock for customers
• Help customers select products and load goods into customer vehicles
• Lead from the front and actively assist customers on the sales floor.
• Manager must sell not only supervise.
• Picking and packing out of stock
• Complete picking slips delivery notes invoices and paperwork accurately
• Loading and off-loading goods
• Contacting suppliers following up with suppliers deliveries / orders
• Receiving stock from supplier deliveries checking quantities and quality of stock
• Verifying goods against purchase orders
• Reporting damaged / incorrect stock. Insure we do not receive damaged or incorrect stock from suppliers.
• Shelving and merchandising
• Weekly stock replenishment from factory to front store.

4. Stock Take & Inventory - Stock Control

• Stock takes compulsory monthly. (One Saturday per month 8am to 4:30pm)
• Conduct regular stock counts and monthly stock take
• Stock counting and recording. Stock control assistance.
• Manage stock levels and replenishment
• Investigate stock discrepancies
• Minimise stock losses and damages
• Report shortages damages or issues
• Place supplier orders when required
• Check supplier deliveries and paperwork

5. Administration & Reporting

• Attention to detail
• Daily sales reporting
• Daily cash up. Cash handling and reconciliations
• Process invoices and paperwork
• Manage staff schedules and timesheets
• Manage minutes of meetings with staff
• Track KPIs and performance metrics
• Good computer skills needed excel word outlook pastal google google maps etc.
• Complete picking slips pro-forma invoices delivery notes invoices filing paperwork accurately.
• Clear writing skills / good reading skills and good paper work skills

6. Compliance & Accountability

• Follow company policies and procedures at all times
• Follow / take clear and lawful instructions from management and employees
• Report issues or risks to owners / management
• Ensure health & safety compliance
• Protect company assets
• Maintain professional conduct with suppliers employees and customers
• Demonstrate initiative by proactively assisting with operational tasks as required.
• Ensure a positive personal impact on all employees
• Expected to display effective planning organisation and clear communication skills in the execution of their duties.
• Leading by example keeps a happy environment good over all moral instore for employees and customers.
• Be prepared to work as a team and independently
• Display a CAN DO WILL DO HAPPY TO DO winning attitude
• Apply disciplinary procedures promptly and consistently as corrective measures addressing issues proactively and without unnecessary delay.

7. General Operations & Maintenance

• Manage general contractor handyman or operational tasks on site
• Cleaning store and maintaining store factory vehicles and work areas
• Keeping store factories neat and tidy
• Assisting supervisors / managers with daily tasks
• Must be physically fit in lifting / handling goods
• Running errands (driving or on floor support)
• Ensuring workspace is safe and organised
• Ensure health & safety compliance
• Take lawful instructions from management / owner
• Protect company assets
• Maintain professional conduct

PERFORMANCE EXPECTATIONS

Employees will be measured on:

• Sales growth
• Customer satisfaction customer service quality
• Stock accuracy
• Staff productivity reliability teamwork and attitude
• Staff moral
• Attendance and punctuality
• Staff planning and consistency
• Team work performance and communication skills
• Store cleanliness & organisation
• Loss prevention
• Attendance & reliability
• Accuracy of orders
• Care of stock vehicles and equipment
• Following instructions and procedures
• Assisting supervisors / managers and other employees with daily tasks and errands
• Running daily errands on the floor or running daily errands driving
• Should stay close to work in the following areas preferably Edenvale / Greenstone / Bedfordview / Kensington / Germiston / Kempton Park / Boksburg or surrounding areas.

SKILLS & REQUIREMENTS

• Reliable and willingness to assist wherever needed
• Retail or store management / Sales & Operations experience
• 2 years driving experience
• Strong sales ability
• Strong attention to detail
• Leadership and people management skills
• Good customer relation skills
• Good communication skills
• Good technology skills
• Basic admin and computer skills
• Stock control experience
• Problem-solving ability
• Able to work under pressure
• Hands-on and practical mind-set problem solver
• Think quick on your feet
• Knowledge of local routes / GPS navigation
• Warehouse/retail/logistics experience
• Physically fit (lifting walking standing)
• Team player with positive attitude Teamwork and flexibility
• Comfortable working with the public
• Should be physically fit as the job requires standing walking lifting & carrying of stock as and when required
• Basic maths and paperwork skills
• Excellent written and verbal communication skills are essential
• Matric (Maths English Afrikaans preferred)
• Should have own transport to get to work

PERSONAL ATTRIBUTES (very important for small business)

Looking for someone who:

• Leads by example
• Takes ownership
• Works on the floor with the team
• Willingness to assist wherever needed
• Takes initiative
• Works well independently and in a team
• Communicates clearly
• Plans ahead and stays organised
• Proactive and self-motivated
• Is reliable proactive and trustworthy
• Reliable and trustworthy
• Has a Can Do Will Do Happy To Do attitude

WORKING CONDITIONS

• Retail and warehouse environment
• Standing walking lifting daily
• Busy and seasonal workflow
• 6 days per week (Monday to Saturday)

EXPERIENCESKILLS AND QUALIFICATIONS

• Minimum of 2 years experience working in a retail environment
• Strong interpersonal skills and relationship management
• Manager skills
• Salers operation skills
• Experience with loading and off-loading stock
• Basic stock handling or picking packing and warehousing experience
• Experience working in a SME company small team environment
• Working knowledge of stock control management
• Education to include minimum matric in Maths English and Afrikaans
• Excellent IT Skills including Microsoft Word Excel PowerPoint Outlook and Pastel
• Excellent written and verbal communication skills are essential.

HOURS & REMUNERATION

Salary: R16000 / R17000 per month

Store Working Hours:
Monday Friday: 8h00 16h30pm
Saturday: 09h00 13h00pm
Monthly Stock Take One Saturday Per Month : 08h00 16h30pm ( Compulsory )

Note: The Store Manager (Sales & Operations) is required to report to work at 07:30am thirty minutes prior to store opening to unlock company premises and prepare the store for daily trading operations.

Annual Leave Days:
18 days per annum
(December shutdown leave compulsory)

FLEXIBILITY CLAUSE (Important)

As Box Shop is a small SME business the employee will be required to perform additional reasonable duties and tasks as instructed by management in line with operational requirements. Duties may vary daily depending on business needs.

uD83DuDCE7 APPLICATION

Please email CV ONLY to:
Website:

Facebook: should ideally be filled before: 6 March 2026