Enterprise Systems Service Owner

Your role

As Enterprise Systems Service Owner you will be responsible for the day-to-day delivery management and continual improvement of enterprise-scale technology services that underpin core business operations globally. Your focus will be on the Enterprise systems utilised at the firm including Finance People Client Relation and Automation this role you will:

• Deliver Level 2 support services for major firm-wide systems managing and resolving escalations that impact multiple functions regions or business units.
• Collaborate closely with Product Owners to ensure that service delivery fully aligns with long-term product development goals and timelines particularly for large complex integrated platforms.
• Develop and implement service roadmaps that support both the current and future needs of the Firm ensuring proper alignment with the overarching enterprise systems strategy.
• Facilitate regular enterprise-level meetings with Product Owners business stakeholders and technology teams to review system-wide performance and discuss opportunities for value-driven enhancements.
• Act as the primary operational contact for day-to-day management of enterprise systems ensuring consistent service delivery smooth operations and rapid resolution of issues affecting business-critical processes.
• Monitor & analyse service performance and reliability using metrics and logging tools with a strong focus on availability reliability scalability and user experience for a global user base.
• Identify assess and mitigate risks associated with large-scale service delivery proactively addressing potential disruptions to enterprise systems and ensuring robust continuity plans.
• Ensure services comply not only with internal policies and procedures but also with relevant regulatory and data privacy requirements governing large multinational organisations.
• Use analytics service health data and user feedback from a diverse global user base to drive continuous service improvement.
• Own and drive the problem management process focusing on identifying root causes of complex recurring incidents within enterprise environments and preventing reoccurrence.
• Plan proactively for capacity and scalability to ensure enterprise services can grow and flexibly support expansion new technology adoption and changing business demand.

About you

• Proven experience managing or supporting enterprise-level IT systems and services within a complex multinational environment.
• Excellent stakeholder management skills able to collaborate communicate and influence across leadership technical teams and end users both locally and globally.
• A strategic mindset with the ability to translate business needs into effective enterprise technology solutions.
• Strong understanding of IT service management (ITSM) best practices including incident problem change and capacity management for enterprise systems.
• Familiarity with regulatory data privacy and compliance requirements affecting large-scale technology platforms especially in the legal or professional services sector.
• Demonstrated ability to assess monitor and improve service performance using relevant metrics and analytics.
• Experience initiating and driving service improvements or transformation programmes that enhance operational effectiveness at scale.
• Strong problem-solving and root cause analysis skills with the ability to address complex recurring issues across interconnected platforms.
• Ability to balance competing priorities adapt to changing business needs manage multiple projects or initiatives simultaneously and deliver high-quality outcomes under pressure in a fast-paced environment.
• Commitment to inclusivity collaboration transparency and continuous personal and professional growth in line with Linklaters values.

Linklaters

• Linklaters is a global law firm providing legal services in 20 countries and through 30 offices.
• Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
• We look not only for brilliant minds but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative efficient agile entrepreneurial and responsible mind-set we aim to bring to every interaction.
• Ours is an environment of outperformance. We achieve this not with targets and incentives but by fostering a positive supportive fair and open atmosphere.
• We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team with a common goal.

What sets us apart

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business
• We belong to a firm that embodies its corporate social environment and governance responsibility commitments
• We remain focused on talent and having the best people which will result in a diverse workforce
• Having got the best people we want them to feel included valued and respected so they can perform at their best
• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to
• We invest in custom-fit career paths for our people in line with their talents and aspirations
• We provide agile working solutions to meet the changing needs of our people and our business
• We are committed to people first relationships based on mutual trust respect and appreciation
• We support the health and wellbeing of our people providing a safe space to talk about emotions and mental health with access to expert advice as needed
• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover coach and develop the talents of others

Technical Skills:

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.