Service Excellence Advocate PRN

AtCooper University Health Careour commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities equipment technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program including health dental vision life disability and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

The Service Excellence Advocate serves as a key liaison between patients families and hospital staff ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patients experience through proactive engagement effective problem-solving and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns ensuring that feedback is appropriately acted upon and fostering a patient-centered environment that aligns with organizational goals.

• 3-5 years preferred
• Customer service experience in a hospital setting is preferred

• HS required
• Bachelors preferred
• Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelors degree
  Preferred speaks Spanish/ability to translate medical information

• LPN/EMT required
• Significant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification.

• Communication Ability to communicate with patients visitors and coworkers
  Critical thinking/problem solver complaint management conflict negotiation cultural broker self-motivated Excellent oral and written communication skills good listener professional manner respectful service commitment to customers requiring limited supervision once trained.
• Ability to function at a high level in a fast paced environment
  Moderate ability/Skill with Microsoft 365 (Teams Outlook Excel Powerpoint)
• Experience with EPIC and RL Feedback module a plus