Manager Security Support

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

F5 is at the heart of modern applications that are enabling digital transformation across the globe. We give the worlds largest businesses service providers governments and consumer brands the ability to securely deliver every app anywherewith confidence. We do this by working collaboratively in an innovative environment helping each other succeed. We take extraordinary pride in being trusted advisers to our customers offering the best solutions for their interests.

The F5 Security Operations Center is responsible for supporting F5s customers across multiple product groups globally with industry leading customer service. You will work with teams representing F5s Distributed Cloud Advanced Engineers providing 24x7 support to F5s customers. While working with these teams you will join a management team responsible for the day-to-day duties of the teams and fostering positive productive and professional work environments. This position will require a solid understanding of Networking and Security Concepts IT and System Admin Operations and Emerging Cloud Technologies. You will play an important role in cross-team collaboration working directly with other SOC team managers Engineering Product Development Sales and other organizations to ensure all teams are working in alignment towards common objectives. Prior experience running IT Network or IT Security Operations Centers is required. Experience of network or IT security incident & crisis management customer satisfaction and working with metrics is important.

What will you do

Management duties include (but not limited to):

• Career development and mentoring.
• Conducting performance evaluations.
• Scheduling.
• Assigning and managing tasks.
• Taking disciplinary action.

• Interviewing/hiring new staff.
• Ensure operational procedures are followed.
• Engage with customers via phone email or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction.
• Be able to communicate ITNetworking andSecurity concepts to customers at all levels of experience and responsibility.
• Ensure the SOC team is always adhering to F5 Core Values.
• Work closely with the Global SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5.
• Ensure procedures for all SOC teams are detailed and kept up to date.

• Develop and implement processes for supervising key operational metrics.
• Efficientlycommunicate and collaboratewith SOC & other F5 security teams conforming to F5culture standards and guidelines. Cultivate innovation creativity teamwork and professional growth of the SOC Teams.
• Maintain strong standards and promote efficiency accountability and high morale.
• Evangelize the contributions of the SOC internally. Weekends on-call rotation
• Knowledge Skills and Abilities Knowledge and experience working in 24x7 network and/or security operations centers.
• Ability to inspire change through effective leadership communication planning and execution.
• Able to excel in a dynamic always-on organization.
• Able to convert broad targets and objectives into a discreet list set priorities for yourself and others and meet objectives. Knowledge and ability to manage organizations to key performance indicators.
• Able to clearly communicate sophisticated technical issues to others with varying levels of technical expertise.
• Ability to work in a highly collaborative team environment.
• Analytical problem solver with solid attention to detail.
• Ability to engage with customers at appropriate technical and leadership levels to resolve issues.
• Understand security concepts including web security DDoS (Distributed Denial of Service) containers and microservices layers 4-7protection/mitigationstrategies and networking fundamentals.
• Able to read write and speak English fluently including complex technical concepts. Additional languages a plus.
• Solid skills in MS Office and with standard professional applications.

How do you qualify

• Minimum of 2 years management experience or 4 leadership (supervisor tech lead) experience in an operations environment.
• Background in customer service/support and IT network or IT security incident management.
• IT Security or IT Operations experience with corporate customers in production environments.
• A Bachelors degree or equivalent experience.
• Experience driving efficiencies handling growth and delivering results.
• Passion technical knowledge and instincts to effectively lead a security operations team.
• Good understanding of IT Network or IT SOC standard methodologies and a real passion for continuous improvement.
• Professional verbal and written interpersonal skills.
• Strong organizational skills.
• Ability to work well with contacts in various business fields.
• Excellent ethical and professional standards.

Physical Demands and Work Environment

This role requires availability outside normal business hours to align with the global team or to respond to critical security events.

Some travel may be required (less than 10%).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .