Customer Service Representatives x 4
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Te Whiwhinga mahi The opportunity
The role of Customer Service Representative within the Staff Service Centre at the University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the Universitys operations and this role you will support a wide range of enquiries including IT troubleshooting General Staff queries and Property Services requests ensuring staff receive timely accurate and solutionfocused assistance across the University.
- Deliver excellent quality service assistance and precise topical information to the Universitys staff and other stakeholders
- Provide accurate information every time and then ensuring all service requests are documented to a high standard
- Work within and contribute to our enthusiastic and energetic team spirit
This is a full-time (37.5 hours per week)
These positions are rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands.
The salary for this role is $55634
For more detailed information please refer to the Position Description.
Mō tō mātou rōpū About the Team
Staff Services Division is focused on Services and Key Transactional activities for staff. Our Division includes the Staff Service Centre and General Administration Functions. The team you will be joining is a strong supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.
He kōrero mōu About You
It is important that you bring a great attitude with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced volume-driven environment.
Important Skills Nga Pūkenga Motuhake
- Min 2 years experience in a Call Centre Help Desk or Customer facing role including troubleshooting.
- Answer customer queries and provide accurate information every time and then ensuring all service requests are documented to a high standard.
- Have excellent verbal and written communication skills with great listening and interpretation skills.
- Be a team player
- Advantageous to have experience in ServiceNow ServiceCloud or Maximo
- Experience and confidence with Office365 Exchange Active Directory is essential
- Tertiary qualifications in an IT related field and equivalent relevant experience in a customer service or service desk environment
Additional Information :
Me pēhea te tuku tono How to apply
Applications must be submitted online by the closing date of Sunday 22nd Feb 2026 to be considered. Please include your cover letter and/or CV highlighting how you can meet the skills and experiences detailed above.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Māori Pacific women LGBTQIATakatāpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Waipapa Taumata Rau | The University of AucklandThe University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisi ... View more
