Customer Experience Coordinator (9mth Contract)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 37694
This is a 9mth Contract
Cheers to creating an incredible tomorrow!
At Molson Coors we tackle big challenges and defy the status quo. With a proud legacy of excellence an incredible portfolio of beer seltzers spirits and non-alcohol brands and a bold vision for our future... were on the path to transforming the beverage industry. That requires remarkable individuals who are curious tenacious and never afraid to fail forward.
We seek value and respect everyones unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each others successes.
Heres to crafting careers and creating new legacies.
Crafted Highlights:
Alongside the Sr Manager Customer Operations theCustomer Experience Coordinatorwill be responsible for bringing to life the Molson Coors Customer Charter namely concepting and supporting strategies tactics and processes that will enable Molson Coors to deliver best-in-class customer service to retailers who sell our products (our customers). They will be responsible for proactive and precise service-related communications to our frontline sales team and our customers. They will build maintain and track our progress on a customer service scorecard so to hold Molson Coors accountable for being a first-choice supplier in the market.
What Youll Be Brewing:
- Lead through influence: Influences and interacts regularly with stakeholders at all levels to understand and align on solutions that remove barriers for the commercial organization and our customers
- Problem solving and project management: Quickly identifies issues impacting the customer experience and puts plans in place to solve them balancing long- and short-term issues through prioritization
- Customer service: Responsible for the communication flow of commercialization owning the content and communication needed to successfully sell and support Molson Coors brands (which includes ensuring the sales teams have retail solutions that meet their needs and the needs of our customers)
Key Ingredients:
- You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy
- You are confident diplomatic professional and exercise great judgment in developing and maintaining excellent business relationships
- You are deadly serious about execution and take pride in a proven track record in delivering results
- You are a strong team player that can inspireothers;you respect your commitments hold yourself and others around you accountable
- You have an associates orbachelorsdegreeinBusiness Administration or other relevant field
- You have 3-5 years of relevant experience in sales and/or customer service working within a matrix organization (CPG or similar industry preferred)
- You have experience influencing at multiple levels within a matrix organization
- You can complete complex projects quickly and adeptly with an understanding of business priorities
- You know how to build cross-functional relationships and collaborate to achieve the best outcome for the business and the customer
- You have a track record of delivering sales/retail service solutions for the business
- You have had success as an influential voice within a business; you can rally support and drive positive change within established processes and systems
Beverage Bonuses:
- Flexible work programs that support work life balanceincluding a hybrid work model of 4 days in the office
- We care about our People and Planetand have challenged ourselves with stretch goals aroundourkey priorities
- Wecare about our communities andplay our part to make a difference from charitable donations to hitting the streets together to build parksgiving back to the community is part of our culture and who we are
- Engagement with a variety of Business Resource Groups which can provide volunteer opportunities leadership experience and networking through the organization
- Ability to grow and develop your career centered around our First Choice Learning opportunities
- On site Pubaccess to cool brand clothing and swag top eventsand of course...free beer and beverages!
- Work within a fast paced and innovative company meeting passionate colleagues and partners with diverse backgrounds and experiences
Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds race color religion sex national origin age disability veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes please e-mail.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
The official website of Molson Coors Beverage Company, which for more than two centuries has been brewing beverages that unite people for all of life’s moments.
