Client Experience & Events Coordinator
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Job Location:
Yearly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Osler Hoskin & Harcourt LLP is one of Canadas leading business law firms. Advising many of Canadas corporate leaders as well as U.S. and international parties with extensive interest in Canada our more than 1000 firm members are based in offices in Toronto Montréal Ottawa Vancouver Calgary and New York.
Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers students management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.
Reporting to the Manager Client Concierge Services the Client Experience and Events Coordinator will be responsible for reception tasks badge preparation switchboard management and all other operational tasks. This role will also provide added coverage and support for the evening staff.
The hours for this position are: 11:30 a.m. to 7:30 p.m. Monday to Friday.
This job posting is for an existing vacancy.
Major Responsibilities
- Attends operational meetings to determine event needs for reception team
- Responsible for managing the front of the house such as setting up for nametags managing coat check drop offs and escorting individuals for evening events
- Floor coordination/point person during events to ensure all is running smooth
- Oversee elevator requests and security guard oversight
- Responsible for post event reporting
- Checking room set ups for following day room/event set ups
- Venue research and proposal preparation for off-site events
- Coordinate and prepare the arrivals and departures list and set up users on various templates and communication groups (SharePoint MCDM uber ritual crave)
- Coordination of affiliate group members (managing expectations sending housekeeping rules)
Position Requirements
Education and Experience
This position requires a high school diploma and a minimum of 2-3 years experience in a client service or in an equivalent position. Previous experience working in Hospitality Services and demonstrated experience with automated booking systems is preferred. An equivalent combination of education training and experience may be acceptable.
Knowledge and Skills
- Excellent customer service skills
- Sound communication and interpersonal skills to deal with individuals at all levels within the Firm
- Sound problem solving skills
- Knowledge of I.S. Food and Beverage and Premises operations and the services they are able to provide
- Knowledge of computer applications such as EMS EMS Web App (eBookings) Sharepoint Social Tables and Outlook
We are currently working in a hybrid work arrangement which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.
Compensation
Theârange of expected compensation for this position is $50000 - $60000 annually. Compensation offered will be based on a variety of factors including job-related knowledge education skills and experience.
Accessibility and Accommodation
We thank all applicants for their interest in Osler; however only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment and we welcome and encourage applications from people with disabilities and people with diverse backgrounds identities and cultures. Accommodations are available upon request for candidates in all phases of the selection process.
Background and Reference Checks
Please note that any offer of employment will be conditional upon background and reference checks including a criminal record check credit check and employment and educational verifications.
If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canadas leading law firms please reply in confidence with a cover letter and résumé by the closing date.
Please note that we use artificial intelligence to screen assess or select applicants for the position.
#LI-Hybrid
#LI-MS1
No agencies or phone calls/emails please.
Required Experience:
IC
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
Osler is a leading business law firm practising internationally from offices across Canada and in New York. Our clients include industry and business leaders in all segments of the market and at various stages in the growth of their businesses.
