IT Support Engineer Manila

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

COMPANY DETAILS

House of I.T - Making I.T Easy

HOUSE OF I.T is an Australian I.T Company with clients across Australasia US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development implementation and maintenance services. We also provide excellent support for data entry IT security website hosting backup and disaster recovery as well as internal projects to support our own growing business.

Check the House of I.T group of companies at:

A.S Online Consulting Inc.
Total Back Office Solutions Inc.
YAMES Holdings Inc.

JOB POSITION: I.T Support Engineer - Cebu

JOB QUALIFICATIONS

Must be a graduate of a BS in Information Technology Computer Science Information System or any related courses
Knowledge or experience with ticketing systems networking troubleshooting and technical support
at less than a year of relevant work experience
Available to work onsite

DUTIES AND RESPONSIBILITIES

Provide email support for technical advisory and remote technical support services.
Processes and resolves concerns and complaints of customers on technical aspects of the product.
Ensures to meet goals set for all metrics as required by the Client
Check designated queue in Autotask to see if a ticket has been assigned to you.
Update ticket as soon as you work on it.
Check pending tickets and make sure that it is completed within the specified Ticketing system.
Make sure all troubleshooting steps are done and documented in Autotask for complete resolution

COMPANY BENEFITS/PERKS:

SSS Philhealth and Pag-IBIG
Use of the Companys Computer after shift
13th month pay
Medical Reimbursement on First pay day
Paid Vacation Leave
Paid Sick Leave
Paid Paternity Leave
Paid Bereavement Leave with Cash Assistance
Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service)
Merchandize items for Regularization Birthdays and Anniversary Celebrants
Free Parking
Free Coffee
Medical Insurance (HMO)
Dental Reimbursement
Gym Coverage
Educational Assistance Benefit
Referral Program
Salary Loan
Learning and Development
Performance Bonus & Rewards
Company Social Activities (Christmas Party Tree Planting Feeding Program Team Building Sports Fest etc.)

For more information about our company visit our website:

NOTE:

1. NBI Clearance (Not Expired or Proof of Application) is REQUIRED upon Job Application.

2. For us to progress your application please complete these forms.

Pre-Interview Assessment Form- Medical Questionnaire -
- Updated Character & Background Reference -

COMPANY DETAILS House of I.T - Making I.T Easy HOUSE OF I.T is an Australian I.T Company with clients across Australasia US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development implementation and maintenance services. We also...