Client Delivery Executive – Enfoque Nacional (México)
Share
Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
*Attach your resume in English.
We are looking for a Client Delivery Executive focused on Mexico for the end-to-end delivery of services ensuring performance compliance and client satisfaction across all national engagements.
Key Responsibilities
Oversee and coordinate IT service delivery across all operations in Mexico ensuring alignment with regional standards while addressing local business needs.
Manage the full contract lifecycle within the Mexican market including SLAs governance financial performance and service quality.
Build strong trust-based relationships with Mexico-based senior stakeholders acting as their primary strategic partner in technology delivery.
Lead execution of IT services in areas such as Field Services Service Desk Infrastructure and Project Delivery at a country-wide level.
Identify and address local risks operational bottlenecks and resource needs with speed and accuracy.
Champion continuous improvement initiatives tailored to the Mexican operational environment ensuring compliance with local regulations and business practices.
Work closely with regional leadership to ensure the Mexican operation delivers in harmony with broader strategic goals.
You will be successful in this role if you have:
7 years in IT service delivery account leadership or client management roles.
Strong experience managing country-level or large-scale national IT operations.
Proven track record delivering services in one or more of the following:
Field Services & onsite support
IT Project Management
Service Desk / End-User Support
Infrastructure & Networking Services
Database Administration
Demonstrated ability to implement governance frameworks and drive financial and operational discipline at scale.
Experience collaborating with or reporting into regional/global teams (highly valuable).
Strong knowledge of ITIL and Agile methodologies.
Engineering degree required; masters preferred.
Fluent in Spanish with strong English proficiency.
Based in Monterrey with availability to be onsite 3 days per week. (Relocation support not available.)
#LI-AO1
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
