Guest Services Agent

Calgary - Canada

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Back to all jobs at Heritage Park

Guest Services Agent

Job Title:Guest Services Agent

Position Type: Seasonal

Contract Start: April 1 2026

Contract Start: January 12 2027

Hours: Weekends and Holidays; Varies based on operational requirements

Department: Sales

Reports To: Manager Sales

Job Overview:

Under the direction of the Sales Manager the Guest Services Agent will handle all public inquiries made to the Guest Services department both telephone and walk-up. This position is also responsible for the database management and assistance with online sales of annual passes bulk tickets and event tickets.

Responsibilities:

Guest Services

Warmly greet and assist all guests visiting the Administration Office effectively managing customer inquiries and comments
Manage the annual pass program overseeing sales and ensuring accurate database management
Demonstrate comprehensive knowledge of Park operations offering guidance to guests and making informed recommendations
Operate the Parks main telephone line efficiently directing calls and inquiries
Handle incoming and outgoing courier items and mail maintaining organization and timely distribution
Process sales for the Bulk Ticket program as well as assist guests with annual pass and ticketed event sales and payments
Conduct payment reconciliation and ensure the security of the Guest Services area by controlling door access
Provides additional support to Gasoline Alley and Front Gate admissions as needed
Complete various administrative tasks including mail-outs statistics compilation and filing as assigned
Perform other duties as assigned

Organizational Excellence and Wellbeing

Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
Demonstrate commitment to workplace health and safety by complying with Heritage Parks Health Safety and Environment Management System (HSEMS) following safe work practices reporting work-related incidents injuries and hazards participating in employer training and adhering policies including the Code of Conduct and the Workplace Violence and Harassment policy
Actively support a positive work environment through creating an atmosphere of inclusion engagement and fulfillment in line with Heritage Park values
Demonstrate responsible stewardship of our people collections and financial assets by ensuring that they are handled with integrity sustainability and a focus on long-term benefits for the organization and its stakeholders
Perform other duties as required

Required Qualifications:

High school diploma and six months to one year of job-related experience or an equivalent combination;
Prior experience in a call centre or customer service role with job duties that include: data base entry and cash handling experience is required
Strong customer service orientation and communication skills with a polite and professional telephone manner
Experience with Microsoft Office products is required with strong data entry skills and attention to detail
Demonstrated strong interpersonal and communication skills in a client-faced setting
All successful candidates (over the age of 18) will be required to go through Police Information Check as a condition of employment.

Hours of Work:

Saturdays and Sundays 8-hour shifts; and
Additional hours may be required during peak seasonal times holidays and vacation relief for other staff.

Please visit our careers page to see more job opportunities.

Required Experience:

Unclear Seniority

Back to all jobs at Heritage ParkGuest Services AgentJob Title:Guest Services AgentPosition Type: SeasonalContract Start: April 1 2026Contract Start: January 12 2027Hours: Weekends and Holidays; Varies based on operational requirementsDepartment: SalesReports To: Manager SalesJob Overview:Under the...

Back to all jobs at Heritage Park

Guest Services Agent

Job Title:Guest Services Agent

Position Type: Seasonal

Contract Start: April 1 2026

Contract Start: January 12 2027

Hours: Weekends and Holidays; Varies based on operational requirements

Department: Sales

Reports To: Manager Sales

Job Overview:

Responsibilities:

Guest Services

Warmly greet and assist all guests visiting the Administration Office effectively managing customer inquiries and comments
Manage the annual pass program overseeing sales and ensuring accurate database management
Demonstrate comprehensive knowledge of Park operations offering guidance to guests and making informed recommendations
Operate the Parks main telephone line efficiently directing calls and inquiries
Handle incoming and outgoing courier items and mail maintaining organization and timely distribution
Process sales for the Bulk Ticket program as well as assist guests with annual pass and ticketed event sales and payments
Conduct payment reconciliation and ensure the security of the Guest Services area by controlling door access
Provides additional support to Gasoline Alley and Front Gate admissions as needed
Complete various administrative tasks including mail-outs statistics compilation and filing as assigned
Perform other duties as assigned

Organizational Excellence and Wellbeing

Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
Demonstrate commitment to workplace health and safety by complying with Heritage Parks Health Safety and Environment Management System (HSEMS) following safe work practices reporting work-related incidents injuries and hazards participating in employer training and adhering policies including the Code of Conduct and the Workplace Violence and Harassment policy
Actively support a positive work environment through creating an atmosphere of inclusion engagement and fulfillment in line with Heritage Park values
Demonstrate responsible stewardship of our people collections and financial assets by ensuring that they are handled with integrity sustainability and a focus on long-term benefits for the organization and its stakeholders
Perform other duties as required

Required Qualifications:

High school diploma and six months to one year of job-related experience or an equivalent combination;
Prior experience in a call centre or customer service role with job duties that include: data base entry and cash handling experience is required
Strong customer service orientation and communication skills with a polite and professional telephone manner
Experience with Microsoft Office products is required with strong data entry skills and attention to detail
Demonstrated strong interpersonal and communication skills in a client-faced setting
All successful candidates (over the age of 18) will be required to go through Police Information Check as a condition of employment.

Hours of Work: