Development Operations Assistant
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Job Location:
Boston, NH - USA
Monthly Salary:
$ 50820 - 66975
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
GBH enriches peoples lives through programs and services that educate inspire and entertain fostering citizenship and culture the joy of learning and the power of diverse perspectives.
At GBH we believe in the advantages of coming together to build community mentor and learn from colleagues and connect more deeply with our mission. As a result the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week every Tuesday and Wednesday Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.
DEPARTMENT OVERVIEW
The Development Division is responsible for raising funds from individuals and institutions. It plays a vital role in helping to finance broadcast video digital and audio programs including celebrated dramas investigative journalism documentaries childrens media podcasts and other local and national programming in the public media system. This is a transformative period for GBH as it navigates profound changes in its business model driven by the changing media landscape and evolving sources of revenue. GBH will celebrate its 75th anniversary in 2026 and has just launched a comprehensive campaign that will position us solidly for the next chapter of our storied history as a local and national leader in public media.
The Operations team within the division plays a critical role in streamlining processes leveraging technology and providing essential support services that enable the department to effectively cultivate solicit and steward individuals and foundations supporting GBH.
JOB OVERVIEW
Reporting to the Director of Development Operations the Operations Assistant will support the day-to-day operations of the annual fund programs at both GBH and CAI (CAI is GBHs sister NPR station on the cape and islands). This role is essential to the administration of key donor groups including the GBH Beacon Circle (annual gifts of $2400$100000) the GBH Champions Circle ($900$2399) and CAIs Founders Circle ($1000). Primary responsibilities include cash management gift processing and revenue allocation report execution support of email communications and other data entry and hygiene projects as assigned.
RESPONSIBILITIES
The Operations team within the division plays a critical role in streamlining processes leveraging technology and providing essential support services that enable the department to effectively cultivate solicit and steward individuals and foundations supporting GBH.
JOB OVERVIEW
Reporting to the Director of Development Operations the Operations Assistant will support the day-to-day operations of the annual fund programs at both GBH and CAI (CAI is GBHs sister NPR station on the cape and islands). This role is essential to the administration of key donor groups including the GBH Beacon Circle (annual gifts of $2400$100000) the GBH Champions Circle ($900$2399) and CAIs Founders Circle ($1000). Primary responsibilities include cash management gift processing and revenue allocation report execution support of email communications and other data entry and hygiene projects as assigned.
RESPONSIBILITIES
- Enter high volumes of daily donations (checks credit cards wire transfers) into CRM ROI Solutions RevCRM. Code gifts to allocate revenue appropriately and communicate information to Finance colleagues for accurate reconciliation efforts.
- Create and update donor profiles to ensure up-to-date contact information and communication preferences.
- Assist the Operations Manager for Annual Funds in executing daily and weekly gift revenue and activity reports for each annual fund program.
- Provide support in e-communications tool Iterable to send mass emails to member groups including newsletters e-solicitations and surveys.
- Assist in the creation of How-To guides for gift entry to ensure consistency across the Operations team.
- Help troubleshoot basic issues within the donor database and Iterable.
SKILLS & EXPERIENCE
- Knowledge of CRMs and databases is highly preferred
- Proficient in Microsoft Office products (Excel Word PowerPoint)
- Strong technical aptitude and troubleshooting skills; process oriented supporting continuous process improvements
- Excellent written verbal and interdepartmental communication skills
- Ability to balance repetitive data-entry tasks and other project oriented requests
- Strong attention to detail
- Knowledge of GBH and non-profit media a plus.
EDUCATION
Bachelors Degree or equivalent work experience required.
JOB SPECIFICS
Staff position
Hybrid position
LOCATION
1 Guest Street Boston MA 02135
Thispositionis located in Boston MA and requires on-site presence.
Salary Range
$50820 - $66975Compensation offered within this range is determined by skills experience and internal pay equity.
GBH is an equal opportunity employer. The community and audience we serve are diverse and we wish to foster that diversity in our workplace. Toward that end GBH does not discriminate against individuals in hiring employment or promotion based on race religion color sex/gender gender identity and gender expression age marital status national origin sexual orientation citizenship disability veteran or military status political belief pregnancy genetic information or any other characteristic protected by law.
Application Process Assistance
GBH will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate an accommodation request contact the Human Resource department by sending an email toor by calling .
Required Experience:
Junior IC
Key Skills
- AutoCAD 3D
- Council
- ABAP
- Apps
- Electronics Engineering
- Clinical
