Director, IT Network and Telecom

Franklin, NH - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Role Summary
The Director of Network &Telecom provides strategic and operational leadership for enterprise networking and unified communications services including core network infrastructure Cisco-based platforms and the Genesys cloud-based contact center solution. This role is accountable for service stability availability security and the evolution of network and communications capabilities into a mature service-driven organization aligned with business outcomes.

Key Responsibilities

Lead and develop engineering teams responsible for enterprise networking (LAN WAN Wi-Fi Internet and connectivity) and Unified Communications services including Call-Center Saas solutions
Drive stabilization efforts to improve network reliability performance and resiliency with a strong focus on customer-facing and mission-critical communications services.
Establish standardized operating models service catalogs SLAs and governance for network and unified communications services.
Own vendor management and strategic relationships with carriers network providers ensuring service quality contract alignment and cost optimization.
Partner with Security Architecture Applications and Business stakeholders to align network and communications capabilities with enterprise and customer experience requirements.
Define and track KPIs operational metrics and executive-level reporting for availability performance and customer impact.
Lead modernization initiatives including network automation SD-WAN cloud connectivity and contact center and telephony platform optimization.

Skills & Competencies:

Strong strategic and analytical thinking with proven leadership in complex IT environments
Expertise in technology management governance and portfolio planning
Excellent executive communication and stakeholder engagement skills
Ability to lead organizational change and drive transformation initiatives
Financial acumen and experience managing budgets and resource plans

The ability to work outside normal hours when needed is expected and an on-call schedule is required in this position.

Essential Duties & Responsibilities:

Leads multiple IT teams or disciplines ensuring strategic alignment and effective execution
Develops long-term plans for technology capabilities staffing and budget management
Establishes governance frameworks standards and metrics for performance and risk management
Promotes innovation and adoption of emerging technologies to improve efficiency and scalability
Builds and maintains a high-performing team culture focused on accountability and results
Required Education: Bachelors degree in Information Technology Computer Science or related field preferred
Preferred Education: College Degree with Certifications and Experience
Required Experience: 812 years of progressive IT experience with at least 3 years in a supervisory or leadership role
Computer Skills Required: Some workstation and server support experience. Substantial network administration experience.

Physical Demands:

The Employee is required to read review prepare and analyze written data and figures using a PC or similar and should possess visual acuity.
The Employee may be required to occasionally climb push stand walk reach grasp kneel stoop and/or perform repetitive motions.
The Employee is not substantially exposed to adverse environmental conditions and; therefore job functions are typically performed under conditions such as those found within general office or administrative work.

Physical Demands:

Essential Duties and Responsibilities:

Required Experience:

Director

DescriptionRole Summary The Director of Network &Telecom provides strategic and operational leadership for enterprise networking and unified communications services including core network infrastructure Cisco-based platforms and the Genesys cloud-based contact center solution. This role is accountab...

Description

Key Responsibilities

Lead and develop engineering teams responsible for enterprise networking (LAN WAN Wi-Fi Internet and connectivity) and Unified Communications services including Call-Center Saas solutions
Drive stabilization efforts to improve network reliability performance and resiliency with a strong focus on customer-facing and mission-critical communications services.
Establish standardized operating models service catalogs SLAs and governance for network and unified communications services.
Own vendor management and strategic relationships with carriers network providers ensuring service quality contract alignment and cost optimization.
Partner with Security Architecture Applications and Business stakeholders to align network and communications capabilities with enterprise and customer experience requirements.
Define and track KPIs operational metrics and executive-level reporting for availability performance and customer impact.
Lead modernization initiatives including network automation SD-WAN cloud connectivity and contact center and telephony platform optimization.

Skills & Competencies:

Strong strategic and analytical thinking with proven leadership in complex IT environments
Expertise in technology management governance and portfolio planning
Excellent executive communication and stakeholder engagement skills
Ability to lead organizational change and drive transformation initiatives
Financial acumen and experience managing budgets and resource plans

The ability to work outside normal hours when needed is expected and an on-call schedule is required in this position.

Essential Duties & Responsibilities:

Leads multiple IT teams or disciplines ensuring strategic alignment and effective execution
Develops long-term plans for technology capabilities staffing and budget management
Establishes governance frameworks standards and metrics for performance and risk management
Promotes innovation and adoption of emerging technologies to improve efficiency and scalability
Builds and maintains a high-performing team culture focused on accountability and results
Required Education: Bachelors degree in Information Technology Computer Science or related field preferred
Preferred Education: College Degree with Certifications and Experience
Required Experience: 812 years of progressive IT experience with at least 3 years in a supervisory or leadership role
Computer Skills Required: Some workstation and server support experience. Substantial network administration experience.

Physical Demands:

The Employee is required to read review prepare and analyze written data and figures using a PC or similar and should possess visual acuity.
The Employee may be required to occasionally climb push stand walk reach grasp kneel stoop and/or perform repetitive motions.
The Employee is not substantially exposed to adverse environmental conditions and; therefore job functions are typically performed under conditions such as those found within general office or administrative work.

Physical Demands:

Essential Duties and Responsibilities:

Required Experience:

Director