Desktop Support Specialist III Digital and Technology Partners Mount Sinai South Nassau Days Monday Friday, flexible Nights and Weekends

New York City, NY - USA

Hourly Salary: $ 34 - 51

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Position Location: Mount Sinai South Nassau 1 Healthy Way Oceanside NY 11572

Shift: Mon-Fri 9:00am to 5:00pm (Flexible Weekend & Nights)

The Desktop Support Specialist III is a senior level technician who provides an escalated level of service. This includes the support and consultation to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware.

Responsibilities

Provides support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware systems security recovery and back-up procedures troubleshooting repairs installations and upgrades
Manage support and troubleshoot network printers scanners mobile devices etc.
Moves adds and changes workstations throughout Mount Sinai locations and off campus.
Provides support for Mount Sinai users at remote sites outside the campus which might require local travel.
Participates in the testing of new workplace technology packages including remote connectivity products equipment implements and tests prototypes installation quality assurance tests and ensures consistency with standards protocols and procedures.
Provides third level support on incidents and escalates problems and issues as required to various IT groups.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Maintains a high level of collaboration and communication to work effectively with end users coworkers and upper management to perform related duties as assigned requested or needed.
Trains and mentors Desktop support Specialist I and II to provide best in class customer service and achieve better resolution times.
Completes all required / assigned training.
Performs related duties as assigned or requested.

Qualifications

Education Requirements

A baccalaureate degree in Information Technology or related area and five years of experience in a helpdesk desk side application or systems support role.

A four-year high school diploma or GED equivalent and seven years of satisfactory experience in the area described above.

Experience Requirements

At least five (5) years of full-time experience in computer repair maintenance and installation.
Strong customer service and organizational skills.
Excellent oral and written skills in order to effectively communicate to clients and superiors.
Ability to identify problem trends based on phone call volume and online ticketing system entries.
Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.
Ability to handle constantly changing flow of workload; remain productive during slow times be able to multitask effectively during busy times exercise patience and professionalism during stressful situations.

Licensing and Certifications Requirements

Certifications preferred: A / Network / Security / Apple Certs and Microsoft Azure Fundamentals / ITIL Foundation

Computer Skills

Must have excellent troubleshooting skills with Hardware and software
Expert knowledge of all Windows Operating Systems
Expert knowledge supporting and troubleshooting Microsoft 365.
Expert knowledge supporting troubleshooting and deploying iOS/Android mobile devices.
Expert understanding of networking and familiarity with TCP/IP and DHCP.
Expert knowledge of Active Directory and basic AD administration (User and Group management).
Hands on experience working with an ITSM/ticketing system (ServiceNow preferred).

General Skills and Competencies

Requires an in-depth knowledge of end user computing systems and hardware client functions and applications excellent consultative and communication skills analytical ability decisiveness strong judgment and the ability to work effectively with clients and other IT management and staff.

Must be flexible regarding duties and hours to cover and willing to travel to offsite locations.

The primary coverage time will be 9am to 5pm Mon-Friday for this position

Evening Coverage: 2nd Shift 1pm to 9pm Mon-Friday

3rd Shift 9pm to 7am Monday-Friday

Weekend Coverage: 9am to 5pm Sat & Sun

2nd Shift 1pm to 9pm

3rd Shift 9pm to 7am

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $34.52 - $51.98 Hourly. Actual salaries depend on a variety of factors including experience education and operational need. The salary range or contractual rate listed does not include bonuses/incentive differential pay or other forms of compensation or benefits.

Non-Bargaining Unit 288 - DTP End User Computing - MSH Mount Sinai Hospital

Required Experience:

DescriptionPosition Location: Mount Sinai South Nassau 1 Healthy Way Oceanside NY 11572Shift: Mon-Fri 9:00am to 5:00pm (Flexible Weekend & Nights)The Desktop Support Specialist III is a senior level technician who provides an escalated level of service. This includes the support and consultation to ...