Manager, Access Operations
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Job Location:
Seattle, OR - USA
Yearly Salary:
$ 97665 - 146497
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY:
This position is a key role in executing SCH patient access strategies to achieve organizational goals for access to care at Seattle Childrens overseeing and directly managing more than one functional area of the patient access value stream (Referrals scheduling registration) is a subject matter expert of those functions for the enterprise and serves a multitude of specialty service lines across the care continuum. Responsible for planning organizing and coordinating all aspects of daily operations of assigned areas in a manner that aligns with Seattle Childrens core values ensuring efficency high quality outcomes as well as internal and external customer satisfaction. Maintains patient access technologies access channels and service targets in collaboration with IT partners capacity and access management teams clinical intake/referrals revenue cycle and other key stakeholders. Analyzes data establishes performance metrics and reports results with a focus on improving performance and processes to better support access to care. Continuously builds and maintains relationships with service line clinic and ambulatory leadership and other key stakeholders to effectively manage external and internal referrals scheduling registration and other access related procedures. Responsible for execution of the tactics to achieve strategic initiatives aimed at supporting access to care goals. Provides consultation and business expertise to leadership. This role develops best practices for areas of accountability role models best practices for the system and provides oversight in access management (contact centers scheduling centers registration and check-in functions) across the enterprise to ensure KPIs are met for direct areas of authority and guidance provided for similar functions for all other areas across the enterprise. This role is a subject matter expert.
Bachelors degree in health services business administration or related or equivalent three (3) years of management experience in health care setting or related working in a contact center or other production-type environment (front desk/check-in) with thorough knowledge of access functions systems and experience in managing resources and managing to EPIC training and obtain a passing score on the End User Proficiency Assessment (EUPA) test within 2 months of start date. This test can be taken a maximum of three times after completion of EPIC in a healthcare environment
Required Credentials
N/A.
Preferred
Five years progressive supervisory/management experience in a hospital or complex health care or contact center environment. Masters degree with Epic cadence/prelude and ambulatory working in a hospital or medical working in a pediatric or an academic medical working with performance improvement initiatives/projects and knowledge of improvement methodology such as leanExperience managing culturally diverse groups of managing budgets.
Compensation Range
$97665.00 - $146497.00 per yearSalary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity skills experience and expertise and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle positions located outside of Seattle may be compensated differently depending on various factors.
Benefits Information
Seattle Childrens offers a generous benefit package including medical dental and vision plans 403(b) life insurance paid time off tuition reimbursement and more. Additional details on our benefits can be found on our website Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Childrens to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many and touches the hearts of all #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region regardless of the families ability to pay. Together we deliver superior patient care advance new discoveries and treatments through pediatric research and serve as the pediatric and adolescent academic medical center for Washington Alaska Montana and Idaho the largest region of any childrens hospital in the country.
U.S. News & World Report consistently ranks Seattle Childrens among the nations best childrens hospitals. For more than a decade Seattle Childrens has been nationally recognized in key specialty areas. We are honored to be one of the nations very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion Excellence Integrity Collaboration Equity and Innovation. Whether its delivering frontline care to our patients in a kind and caring manner practicing the highest standards of quality and safety or being relentlessly curious as we work towards eradicating childhood diseases these values are the fabric of our culture and community. The future starts here.
Our Commitment
Seattle Childrens welcomes people of all experiences backgrounds and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits employs trains compensates and promotes based on merit without regard to race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
The people who work at Seattle Childrens are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.
Seattle Childrens is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
About Company
One of the best children's hospitals in the country, as ranked by U.S. News & World Report, Seattle Children's Hospital, Foundation and Research Institute advance pediatric care.
