IT Technical Infrastructure Program Manager, Amazon Health Services IT PMO

Are you ready to be the driving force behind Amazon Health Services (AHS) infrastructure expansion As the primary program manager for One Medical new office launches and network engineering youll orchestrate complex cross-functional deployments that directly enable AHSs mission to deliver exceptional healthcare services across the US.

Our AHS IT team is a branch of the Enterprise Engineering organization and also serves as a direct partner to Amazon Health Services (AHS)the umbrella organization for Amazon One Medical and Amazon Pharmacy. We enable AHS to scale operations and deliver exceptional patient care by providing IT solutions adapted for the unique healthcare environment. Through proactive program management cross-functional collaboration and a deep understanding of healthcare requirements we transform IT challenges into solutions that empower our healthcare teams to focus on what matters mostserving our patients.

Youll own end-to-end execution of new office launches across all US regions and serve as the primary program manager for our network engineering team.


Key job responsibilities
Serve as the primary program manager for new Amazon Health Services office launches across US regions and for the network engineering team

- Own end-to-end planning and execution of site launches and network infrastructure projects across 250 clinical locations
- Define program requirements timelines and success metrics; coordinate infrastructure deployment logistics including circuit installations network equipment provisioning and facility readiness
- Track critical dependencies across IT facilities operations and vendor teams; maintain weekly risk/dependency logs with mitigation plans
- Identify and mitigate risks ensuring stakeholder awareness and sign-off; ensure redundancy requirements are met (e.g. dual internet circuits)
- Drive timely decisions clear blockers and make informed trade-offs between time scope and cost
- Deep dive into infrastructure requirements spot integration risks early and translate technical complexity into clear communication
- Establish and maintain launch playbooks standard operating procedures and best practices
- Build relationships with stakeholders and escalate appropriately when needed
- Track program metrics to drive continuous improvement

A day in the life
Who youll work with:
- AHS IT teams: Network engineering client engineering unified communications
- One Medical HR Operations Construction and Design: Staffing and operational requirements site design and readiness
- GREF: Facilities management
- Global Service Desk (GSD): Support/helpdesk
- Vendors: Internet Service Providers Project management/on-site install vendors.

Problems youll solve: Timeline race with getting internet and other technical components in before the business goal launch date figuring out new service lines dependency blindspots risk management negotiation of priorities across teams.

Your typical day: Review construction and vendor updates on circuit installations facilitate network engineering standups coordinate with facilities and construction teams on launch timelines deep dive into site-specific technical requirements update risk logs and escalate critical dependencies.

- 3 years of technical program management experience
- 4 years of network engineering and deployments for large-scale networks in a corporate environment with hands on experience with physical infrastructure installations including hardware integration racking and cabling experience
- Experience leading cross-functional projects and managing large complicated programs
- Experience identifying mitigating and managing business risks and tradeoffs
- Experience influencing internal and external stakeholders

- Experience with IT compliance and risk management requirements (e.g. security privacy SOX HIPAA etc.)
- Experience managing and negotiating contracts and vendor relationships
- Experience creating process documentation
- Experience working with data and leveraging analytics to make decisions
- Experience using English communication skills both written and verbal to foster seamless interaction with stakeholders at all levels
- Experience working in a fast-paced rapidly changing operations environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 127100.00 - 171900.00 USD annually
USA WA Seattle - 127100.00 - 171900.00 USD annually