Key Account Management Team Lead
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Lets start with the role
As a Key Account Management Team Leader your primary responsibility is to oversee the day-to-day operations of the Key Account Management Team in Peru and ensure the effectiveness of our KAM approach considering local market insights and the teams focus on achieving departmental key objectives related to customer retention and loyalty. The Team Leader will be responsible for driving high performance within the team as well as supporting their development and Team Leader will act as a Player-Coach: this means leading and mentoring a team but also personally manage group of high-value customers.
- Manage the day-to-day operations of the Key Accounts Team coordinating tasks and ensuring their timely and efficient execution;
- Provide ongoing coaching and mentorship to your team members fostering their professional growth and enabling them to consistently perform at their highest potential.
- Deliver exceptional and proactive service providing a top-tier gaming experience to our Key Accounts to enhance customer retention and satisfaction;
- Directly manage a group of VIP accounts providing a personal and high-quality service;
- Ensure our VIP clients consistently receive an exceptional and personalized service experience strengthening their loyalty and long-term engagement with our brand.
- Ensure high performance in the Key Account (KA) segment within their respective markets and meet specific KPI targets for the region including Active customers Monthly Retention Rate GGR and the Generosity levels.
What you will bring:
- Bachelors degree in Business Marketing or a related field;
- Proven experience as a Team Leader in a similar role within the gambling online gaming or betting industry;
- Experience managing VIP or high-net-worth customers in the gambling sector;
- Familiarity with retention strategies loyalty programs and promotional campaigns;
- Analytical mindset with the ability to interpret customer data and gaming trends;
- Proficiency in CRM tools and account management softwares;
- Strong problem-solving skills with a customer-centric approach;
- Strong analytical skills and proficiency in advanced spreadsheets/Excel;
- Native Spanish Speaker and excellent command of English.
Kaizen Gaming Perks
- Hybrid way of working
- A buddy will support you with your onboarding
- Competitive pay and bonus scheme
- Private health insurance for you and your family
- Monthly meal allowance
- Developmental 360 feedback framework
- Unlimited access to Udemy & continuous training
#LI-Hybrid
#LI-JN1
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Welcome to Kaizen Gaming, the leading GameTech company in Greece and one of the fastest-growing in Europe. Check out our History, Brands, and Open Positions.
