Admissions Administrative Assistant Enrollment Management Mercy College

Thank you for considering a career at Mercy College of Ohio!

Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position

The Admissions Administrative Assistant provides clerical support to the Office of Admissions and serves as the primary point of contact for incoming communications across the College. This role functions as the live operator after the automated phone tree triaging calls to the appropriate departments. Additional responsibilities include monitoring shared email inboxes and voicemail greeting incoming visitors and entering prospective student information into the Customer Relationship Management (CRM) system.

Essential Job Functions

Function as the post-phone tree operator to triage incoming calls and answer general questions about the College.

Serve as the front-desk lead receiving and directing all visitors to the College in a welcoming professional accurate and timely manner.

Perform data entry into the Customer Relationship Management (CRM) system and Student Information System (SIS).

Monitor shared email inboxes and voicemail systems to ensure prompt response and follow-up.

Triage all incoming mail to the College.

Complete organizational tasks for Admissions events including information sessions new student orientation and other Admissions programming.

Maintain strong knowledge of enrollment business processes.

Participate in cross-training opportunities to provide support across multiple functions within the admissions office.

Demonstrate excellent customer service skills and the ability to work with a diverse population.

Licensing/Certification

None

Education

High school diploma or GED (required)

2-year associates degree (preferred)

Work Experience

3 years of administrative assistant experience

Skills

Expertise with Microsoft Suite (Word Excel PowerPoint Outlook Teams)

Prioritization skills

Ability to multi-task amid constant interruptions

Maintain confidentiality

High emotional intelligence

Adaptability

Problem-solving

Customer services skills

MercyCollege of Ohiois an equal opportunity employer.

As a Mercy College of Ohio associate youre part of a Mission that matters. We support your well-beingpersonally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

• Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)

• Medical dental vision prescription coverage HSA/FSA options life insurance mental health resources and discounts

• Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders

• Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .