E22-029Professional Services Sales Support Representative

Derry - UK

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Professional Services (PS) Sales Support Representative

Location: EMEA

Travel: Up to 1 trip per quarter

JOB PURPOSE

Sales Support Representative to enable PS Opportunity Owners to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible.

Proactively review opportunities and do whatever is necessary including prompting and driving other people or functions to do what they need to do to ensure we have a smooth transaction to booking orders.

GENERAL RESPONSIBILITIES

Support PS Opportunity Owner with preparing opportunities for booking
Support PS Opportunity Owner with customer-impacting questions and requests
Interface between PS Order Fulfillment Revenue Recognition Ops and PS Management
Direct requests/issues to appropriate functions
Ownership of assigned issues through to resolution
Support rest of PS Ops team where help is needed (bandwidth or product expertise)
Continuously improve processes and systems to make team more effective & efficient

PROACTIVE REVIEW OF OPPORTUNITIES

Proactive review of opportunities in PS Opportunity Dashboard running through checklist
Track all assigned deals through to closure
Participate in weekly & quarterly Sales team meetings
Flag all items that need approvals and ensure approvals are sought for all items
Verify credit limits through Accounts Receivable and support resolution of overdue invoices
Ensure compliance with Business Conduct Guidelines and PS Policies

STATEMENT OF WORK OWNERSHIP

Engage with Deal Managers Legal Delivery Directors Opportunity Owners to assist with handling complex agreements and negotiations
Generate SOWs from appropriate templates incorporating Proposals created by Opportunity Owners
Check existing terms on each transaction
Check proactively with Order Fulfillment team for complex SOWs or large/strategic deals to ensure no mistakes

CREATE ORDER PACKAGES FOR WON ORDERS

Compile all documentation in an order package
Create and submit an order package to OF team
Ensure PO is reviewed and correct as soon as received
Ensure CRM Oppty data is updated to reflect final booked deal
Provide updates to PS leaders
Archive all contract paperwork

While the job description describes what is anticipated as the requirements of the position the job requirements are subject to change based upon any changing needs and requirements of the business.

SKILLS & KNOWLEDGE REQUIRED

Associate or Bachelors degree preferred with a minimum of 2-4 years of experience - preferably in a Professional Services environment. Experience in a software company is a plus.
Familiarity with Sales Force & Financial Force PSA is a plus
Experience with Professional Services contracts
Fluent language skills in English are required German and/or French are desirable
Needs to be customer-service oriented and understand the value of accuracy and reliability.
Needs to work with confidence within a team environment to ensure that overall team targets are achieved.
Excellent communication skills & attention to detail

Kofax Inc. is an Equal Opportunity Employer M/F/Disability/Vets

Required Experience:

Unclear Seniority

Job Title: Professional Services (PS) Sales Support RepresentativeLocation: EMEATravel: Up to 1 trip per quarterJOB PURPOSESales Support Representative to enable PS Opportunity Owners to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office fu...