Repairs Support Officer

Your new role

Were excited to be looking for a new Repairs Support Officer in our London region on a fixed term 6 month contract. You will be mainly based in the South East Region to join our busy Central Support Services team to help provide fantastic service to our customers. Travel within this role to our London office will be required.

Were looking for someone who can work with customers and colleagues to increase satisfaction and keep the customer at the heart of our service. Youll have the confidence and assertiveness to engage with customers sometimes managing difficult conversations and want to help turn around negative experiences.

Through your excellent communication and liaison skills youll create win-win situations for all and build actions and learning outcomes to be better next time. You will be comfortable communicating with customers not just over the phone and in writing but also face to face.

We want you to be able to notice and investigate trends in Commercial Services complaints proposing ideas and innovations to support us in giving excellent customer service. Whilst working core hours are primarily Monday to Friday there are times where travel and flexibility is required. You need to be able to drive and have access to a car for this position.

If youre looking for the opportunity to join a team committed to providing a high-quality customer experience and enjoy the challenge of unpicking customer issues we want to hear from you!

Well review and interview suitable candidates as they apply. If we receive enough applications well close the advert early so be sure to apply today so you dont miss out!

Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.

We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms

Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.

• Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
• Wereinvesting in our communities to address local issues and create opportunities for everyone

As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategicobjectivescan be found at.