Product Support Snr Manager
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Job Location:
Austin, TX - USA
Yearly Salary:
$ 97500 - 199500
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Manager you will have successfully managed in past assignments for several years in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources. May telecommute. (385.20046)
Employer will accept a Bachelors degree* in Computer Science Engineering or related technical field and 5 years of experience in the job offered or in a Product Support Snr Manager-related occupation. *In lieu of a Bachelors degree employer will accept 2 years of work experience.
Position requires:
1. Database and SQL Performance Tuning;
2. Troubleshooting with AWR/ASH/ADDM OEM and SQLT;
3. Programming experience in SQL;
4. Database install upgrade and migration;
5. High Availability experience with Dataguard RAC Grid Control and RMAN;
6. Designing building and Upgrading Oracle Managing Database High Available Systems;
7. Shell scripting Unix and Linux system administration including TCP layer;
8. Database Solution designing and Data Center Assessment;
9. Database Transition and Transformation Solution Designing; and
10. Database Consolidation and Virtualization.
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $97500 to $199500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M3
Required Experience:
Manager
Key Skills
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
