Reception Team Member (MFX)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Reception Team Member you are the face of our hotel and the first impression for every guest.
You will be responsible for delivering friendly efficient and professional service at all times ensuring every guest feels welcomed supported and valued from check-in to check-out.
Your key responsibilities include:
- Managing guest arrivals and departures smoothly
- Handling reservations payments and guest accounts accurately
- Answering and transferring calls professionally
- Providing clear information and promoting hotel services
- Maintaining guest confidentiality and security procedures
- Supporting communication between departments
- Resolving guest queries with confidence and care
- Ensuring smooth handovers between shifts
You will work as part of a close-knit team supporting colleagues and contributing to a positive high-performance environment.
Qualifications :
We are looking for someone who is:
- Friendly reliable and customer-focused
- Confident communicating in English (additional languages are a plus)
- Comfortable using computer systems and booking platforms
- Well organised with strong attention to detail
- Calm under pressure and adaptable to changing situations
- A strong team player with a positive attitude
- Previous hospitality or customer service experience is desirable but not essential full training provided
Most importantly: you enjoy helping people and take pride in doing things properly.
Additional Information :
By joining Ibis Budget London Heathrow Central you become part of the Accor global network offering endless opportunities to grow learn and shape your future.
We are an inclusive employer committed to diversity equality and creating a workplace where everyone feels they belong.
Remote Work :
Yes
Employment Type :
Part-time
Key Skills
- Dhcp
- Ethernet
- Information Technology Sales
- Customer Development
- ITI
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
