Front Office Supervisor (Room Controller)
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Job Location:
King Abdullah Economic City - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Prepare for daily arrivals in terms of room allocation amenities and special requests of Guests.
Register and process check in for all arrivals.
Update and check guest information into the computer after a complete check in.
Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey message to Guests.
Assist at the Information counter Foreign Exchange Night Audit and the Business centre as and when assigned.
To check the paymaster and feed back FOM.
Review log book verify outstanding and follow up pending. Identify if any special assignment for the day.
Check Hotel situation occupancy functions groups MIPs/VIPs.
File daily reception report and documents systematically
At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
Review and update Logbook
Check equipments
Be Smart well groomed and maintain a friendly and cheerful disposition all the times
Oversee the day to day operations
Report regularly on happening to Asst. FO/FOM
Monitor Employees performance/ Coaching
Fire Procedure
First Aid Procedures
Handle guest complaints and report to manager
Implement and coordinate the Front Office OSM
Perform as per Standards and in line with the Rixos the palm procedures.
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
Is aware of the daily activities and has product knowledge of all the hotel facilities
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
