In Room Dining Order Taker, Raffles The Red Sea

Umluj - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Raffles The Red Sea is seeking a professional and customer-focused In Room Dining Order Taker to join our hospitality team in Umluj Saudi this role you will be the primary point of contact for guests ordering food and beverages to their rooms delivering exceptional service that reflects our commitment to luxury hospitality. You will process orders with accuracy and efficiency while providing personalized recommendations and ensuring every guest interaction exceeds expectations.

Answer in-room dining calls promptly and professionally providing guests with menu information and recommendations
Accurately record guest orders in the point-of-sale system ensuring all special requests and dietary requirements are clearly documented
Communicate orders to the kitchen and room service teams in a timely manner to maintain service efficiency
Address guest inquiries regarding menu items pricing and service options with knowledge and courtesy
Accommodate special requests and dietary restrictions while maintaining service standards
Resolve guest concerns and complaints with empathy and professionalism escalating issues when necessary
Maintain accurate records of orders and guest preferences to enhance future service experiences
Follow all food safety hygiene and service protocols established by the hotel
Coordinate with room service staff to ensure timely delivery and guest satisfaction
Multitask effectively during peak service periods while maintaining quality and attention to detail

Qualifications :

Proven customer service experience in a hospitality or food service environment
Excellent verbal communication and interpersonal skills
Strong organizational abilities and attention to detail
Proficiency with point-of-sale systems and basic computer literacy
Ability to multitask and manage multiple orders simultaneously
Professional phone etiquette and courteous demeanor
Knowledge of fine dining service standards and menu terminology (preferred)
Multilingual capabilities particularly Arabic and English (preferred)
Problem-solving skills and ability to handle guest requests with flexibility
Ability to work in a fast-paced environment while maintaining composure
Familiarity with dietary restrictions and food allergies (preferred)

Additional Information :

Whats in it for you...

The opportunity to join Accor a leading global hospitality group with an exceptional portfolio of luxury brands.
The chance to define the pre-opening operations for two iconic resorts at one of the worlds most anticipated new destinations.
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
A competitive package and excellent opportunities for professional growth.
Outstanding discounts across the global Accor and luxury brand network.

Remote Work :

Employment Type :

Full-time

Answer in-room dining calls promptly and professionally providing guests with menu information and recommendations
Accurately record guest orders in the point-of-sale system ensuring all special requests and dietary requirements are clearly documented
Communicate orders to the kitchen and room service teams in a timely manner to maintain service efficiency
Address guest inquiries regarding menu items pricing and service options with knowledge and courtesy
Accommodate special requests and dietary restrictions while maintaining service standards
Resolve guest concerns and complaints with empathy and professionalism escalating issues when necessary
Maintain accurate records of orders and guest preferences to enhance future service experiences
Follow all food safety hygiene and service protocols established by the hotel
Coordinate with room service staff to ensure timely delivery and guest satisfaction
Multitask effectively during peak service periods while maintaining quality and attention to detail

Qualifications :

Proven customer service experience in a hospitality or food service environment
Excellent verbal communication and interpersonal skills
Strong organizational abilities and attention to detail
Proficiency with point-of-sale systems and basic computer literacy
Ability to multitask and manage multiple orders simultaneously
Professional phone etiquette and courteous demeanor
Knowledge of fine dining service standards and menu terminology (preferred)
Multilingual capabilities particularly Arabic and English (preferred)
Problem-solving skills and ability to handle guest requests with flexibility
Ability to work in a fast-paced environment while maintaining composure
Familiarity with dietary restrictions and food allergies (preferred)

Additional Information :

Whats in it for you...

The opportunity to join Accor a leading global hospitality group with an exceptional portfolio of luxury brands.
The chance to define the pre-opening operations for two iconic resorts at one of the worlds most anticipated new destinations.
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
A competitive package and excellent opportunities for professional growth.
Outstanding discounts across the global Accor and luxury brand network.

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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