Customer Remediation Executive
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
Twelve month secondment opportunity to support the Customer Remediation Project. Great opportunity to broaden your knowledge or stretch/utilise existing experience within a high profile setting.
Key Purpose
The Finance Remediation team was formed to ensure the timely delivery and accurate redress processes are met from customer communication through to the payment and finance allocations.
As a successful applicant youll manage customer queries and communications within the process agreed timelines ensuring the customer is treated fairly at all times in line with the FCA Code of Conduct.
You will also manage the customer complaints process from logging the complaint to responding within the agreeds SLAs
Primary Responsibilities
Manage the daily activities for customer remediation within the business KPIs and SLAs.
Ensure all customer queries are logged and responded to in a timely and accurately ensuring good customer outcomes.
Ensure all customer complaints are managed and responded to in line with the complaints handling guidelines.
Produce communication letters to customer ensuing accuracy and sensitivity of customer data.
Process payments to customer via our Finance tools.
Skills Experience & Background
Desired previous experience in any of the following areas; customer service compliance finance or operational risk management.
You will be able to illustrate excellent communication skills: verbal written.
Strong organizational and planning skills with an ability to work to deadlines
Analytical mindset with attention to detail and problem-solving capabilities.
Ability to manage difficult customer queries and situations constructively.
Customer-focused with a drive for fairness and doing the right thing.
Collaborative working style across the team and wider business.
Be open minded to support continuous improvement and efficiency.
Commitment to regulatory compliance and risk management.
Desired experience managing customer expectations and service delivery in a regulated environment.
Proficient in Microsoft Office applications (Excel Word).
Knowledge of UK financial services regulation and compliance requirements.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse inclusive enjoyable and authentic workplace so if you are excited by this or any role at Ayvens but your experience doesnt exactly align we would encourage you to apply regardless! Whats the worst that can happen!
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Somos a Ayvens (antiga LeasePlan), líder global em mobilidade sustentável. E num mundo que precisa de formas mais intuitivas e sustentáveis de mobilidade, estamos empenhados em fazer a vida de todos os nossos clientes fluir melhor, desde grandes empresas a particulares.
