People Operations Lead

About us

Smallpdf was founded in 2013 with one simple belief: working with documents shouldnt be complicated. Today were an industry leader in digital document solutions trusted by millions of users across 195 countries. We build intuitive powerful tools that help individuals and businesses work smarter with their documents. From compressing and converting files to editing and e-signing our platform makes complex document workflows simple secure and accessible.

As a product-led company headquartered in Switzerland and powered by a diverse global team of 110 people (across the group) we combine product excellence with a strong focus on user experience data-driven decision-making and continuous innovation. We operate at the intersection of simplicity and performance building scalable solutions that power everyday productivity for individuals and businesses alike. Our team is driven by ownership experimentation and a shared commitment to delivering meaningful impact at scale.

About the role

We are seeking for a People Operations Lead to ensure that our people systems run reliably compliantly and consistently across two group entities and multiple European markets. You translate People & Culture strategy into clear scalable processes that work across borders while providing practical support so managers can lead effectively and make sound people decisions in an international environment.

You work closely with the VP People and Talent Acquisition to ensure alignment across hiring performance and engagement balancing local compliance requirements with a cohesive company-wide employee experience.

Success means seamless cross-entity employment operations smooth and well-aligned performance and engagement cycles and a People function that feels responsive structured and genuinely enabling making Smallpdf and PDFtools a great place to work across all locations.

Responsibilities

• Lead People operations

  Own and continuously improve the operational backbone of the People function.

  • Own onboarding offboarding payroll and HR administration

  • Govern HRIS structure data integrity and workflows

  • Standardize and simplify processes across both entities

  • Reduce operational noise through automation and clear documentation

  • Take end-to-end ownership of operational excellence partnering closely with the People Ops Specialist to ensure consistent execution

• Ensure compliance and risk control

  Maintain strong governance while enabling business agility.

  • Ensure Swiss labor law compliance and international employment standards

  • Act as escalation point for complex employment matters coordinating with external advisors when needed

  • Handle sensitive cases and maintain audit-ready HR controls

• Enable managers and performance

  Drive clarity fairness and consistency in how performance is managed.

  • Own the design and execution of the performance cycle across both entities

  • Provide structured practical guidance on feedback development and people decisions

  • Support complex performance situations as a pragmatic sparring partner

• Strengthen culture and employee experience

  Help create a consistent high-quality employee experience.

  • Ensure engagement cycles and follow-up mechanisms run effectively

  • Operationalize culture initiatives in partnership with the VP People

  • Shape company-wide gatherings and events to strengthen alignment and connection

• Oversee workplace experience

  Provide direction and oversight to local Office Manager (CH)

  • Set guardrails and priorities for office operations and local initiatives

  • Ensure alignment between workplace experience and broader engagement goals

  • Serve as escalation point for complex workplace topics while empowering Office Managers to run day-to-day logistics

We use the latest technologies:

• BambooHR (HRIS)

• CultureAmp (performance & engagement)

• OysterHR (EOR)

• Google Workspace

• Slack

• Notion

About you

• 6 years in People/HR Operations

• Experience owning a People function or leading a small team

• Strong Swiss labor law expertise

• Confident handling sensitive and complex cases independently

• Strong service orientation with a genuine interest in creating a high-quality employee experience

• Structured pragmatic and detail-oriented

• Trusted advisor to managers and leadership

• Comfortable translating strategy into practical execution

• Bias for action and strong ownership mindset

• Experience running HRIS systems and performance cycles independently

• Comfortable navigating complexity across multiple legal entities

• Fluent knowledge of English (verbal/written) German skills are a big plus.

Nice to haves:

• Experience in a People Partner role

• EOR/vendor management experience

• ISO or audit exposure

• HRIS optimization or implementation experience

• (Tech/SaaS) Startup or scale-up background

Important note: we are looking to hire someone who will be located and registered in Switzerland. The company does not offer visa support for this particular position.

Join Smallpdf - Where innovation meets impact!

Becoming part of our team means more than just taking a jobits joining a dynamic collaborative environment where your voice matters your growth is championed and your work truly makes a difference.

Here we dont just talk about a growth mindsetwe live it. Youll thrive in a culture that balances professional ambition with personal well-being where flexibility creativity and purpose come together. Whether youre shaping the future through groundbreaking projects or leveling up your skills your journey here will be one of impact innovation and continuous learning. This reflects in our company values.

Our Benefits

You get to impact the way over 60 million people get work done every month.

Push boundaries and dare to failthats how we learn!

Enjoy the flexibility of a hybrid work environment and meet your team occasionally to work together and strengthen the team bond.

30 vacation daysyep you read that rightthat you can take whenever you need them.

Need a long break We offer sabbatical leave to employees whove been with us for over 2 years.

16 weeks parental leave100% of your salaryfor all new parents

Phantom stock Option plan (Conditions apply.)

Dont leave your four-legged friends at home our offices are pet-friendly

A personal development budget of up to 2000 CHF every year plus days off for courses or training.

Internal knowledge sharing and external coaching options during your working hours to boost both your hard and soft skills.

Hack days to challenge you and your team plus build amazing things.

BBQs game nights meetups in the Swiss Alps or in kayaks on Lake Zurichwere serious about great coffee karaoke and Mario Kart too!

How to Apply

Please apply using the form below and upload your CV - in English as its the standard working language at Smallpdf. A PDF format is preferred.

Compensation philosophy

At Smallpdf we believe compensation should be fair transparent and thoughtfully aligned with the value each person brings to our team. Our approach balances several key factors - current market trends role expectations seniority experience and geographic location - to ensure every offer is both competitive and equitable.

We review our salary ranges regularly to stay in step with the evolving market and we make decisions based on skills impact and responsibility rather than negotiation strength. Our goal is simple: to recognize and reward great work support long-term growth and create a compensation structure that feels fair consistent and grounded in integrity.

We want everyone at Smallpdf to feel valued supported and empowered to do their best work - and our compensation philosophy is designed to reflect exactly that.

Hiring policy

Smallpdf is an equal-opportunity employer and we believe our strength comes from a team that reflects a wide range of backgrounds identities perspectives and lived experiences. We welcome applicants of all genders ethnicities ages abilities orientations and life paths. Youll also have the option to share your pronouns and answer an anonymous demographic questionnaire when you apply. This information is completely voluntary but it helps us stay accountable in building an inclusive and equitable hiring process.

We use AI thoughtfully in our day-to-day work but we value human curiosity creativity and integrity above all. Were excited to meet candidates who bring genuine expertise real stories and authentic experience to the table.