Senior Manager, Client Lead

Lugano - Switzerland

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today Blockstream is the leading Bitcoin company providing cutting-edge infrastructure solutions for enterprises institutions and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions Bitcoin-based financial products second-layer scaling technologies and enterprise-grade blockchain infrastructure.

We are seeking a Senior Manager Client Lead a senior client-facing role responsible for owning client relationships representing client interests internally and driving the sale and expansion of Blockstreams services across enterprise and institutional accounts.

Operating within the Service & Enterprise Solutions organization the Senior Manager Client Lead acts as the primary commercial and relationship owner for assigned clients. This role works closely with the Director Head of Delivery as well as Solutions Product and Engineering teams to ensure client needs are understood prioritized and translated into successful service engagements.

While delivery execution and solution architecture are owned by peer roles the Senior Manager Client Lead is accountable for client satisfaction account growth and service adoption ensuring Blockstream is a trusted long-term partner to its clients.

What Youll Be Doing (Responsibilities):

Demonstrate end-to-end ownership of client programs by identifying opportunities positioning and selling services and orchestrating cross-functional program teams to deliver complex engagements from initial scoping through sustained client value.
Own and manage senior client relationships for enterprise and institutional customers across banking custody payments and digital asset environments
Act as the primary point of contact for clients representing their interests internally across Delivery Solutions Product and Engineering teams
Engage clients to identify needs shape service opportunities and sell Blockstreams services including implementation integration and ongoing support
Partner with Solutions and Delivery leadership to shape client engagements ensuring scope value proposition and expectations are clearly defined
Drive account planning pipeline development and service expansion across assigned clients
Support pre-sales and deal shaping activities including proposal development pricing discussions and commercial negotiations
Ensure clear alignment between client expectations contracted scope and delivery outcomes
Monitor client satisfaction proactively address concerns and manage escalations in partnership with Delivery leadership
Coordinate and lead client governance forums including steering committees QBRs and executive reviews
Act as the voice of the client internally feeding structured feedback into Product Solutions and Service teams
Contribute to go-to-market initiatives client references and case studies

What We Look for In You (Required Qualifications):

7-10 years of experience in client management account management consulting or service sales roles within fintech financial services or technology infrastructure
Proven success managing and growing enterprise or institutional client accounts
Strong experience selling and managing professional services platform services or complex technology solutions
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Experience working in regulated environments such as banking custody payments or capital markets
Strong commercial acumen including deal structuring pricing and contract management
Self-starter with proven ability to work collaboratively across multiple teams and geographies demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Excellent communication negotiation and stakeholder management skills
Ability to work cross-functionally with technical delivery and product teams
Languages: Swiss German German and English required; French highly preferred for Geneva market; Italian a plus
Location: Switzerland with focus on Zurich and Geneva as primary locations

Nice To Haves (Preferred Qualifications):

Experience working with blockchain digital asset or crypto infrastructure platforms
Background in consulting system integration or managed services organizations
Familiarity with custody payments treasury or capital markets systems
Experience managing multi-year enterprise service engagements
Interest in progressing into Director-level client or commercial leadership roles

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Required Experience:

Senior Manager

What Youll Be Doing (Responsibilities):

Demonstrate end-to-end ownership of client programs by identifying opportunities positioning and selling services and orchestrating cross-functional program teams to deliver complex engagements from initial scoping through sustained client value.
Own and manage senior client relationships for enterprise and institutional customers across banking custody payments and digital asset environments
Act as the primary point of contact for clients representing their interests internally across Delivery Solutions Product and Engineering teams
Engage clients to identify needs shape service opportunities and sell Blockstreams services including implementation integration and ongoing support
Partner with Solutions and Delivery leadership to shape client engagements ensuring scope value proposition and expectations are clearly defined
Drive account planning pipeline development and service expansion across assigned clients
Support pre-sales and deal shaping activities including proposal development pricing discussions and commercial negotiations
Ensure clear alignment between client expectations contracted scope and delivery outcomes
Monitor client satisfaction proactively address concerns and manage escalations in partnership with Delivery leadership
Coordinate and lead client governance forums including steering committees QBRs and executive reviews
Act as the voice of the client internally feeding structured feedback into Product Solutions and Service teams
Contribute to go-to-market initiatives client references and case studies

What We Look for In You (Required Qualifications):

7-10 years of experience in client management account management consulting or service sales roles within fintech financial services or technology infrastructure
Proven success managing and growing enterprise or institutional client accounts
Strong experience selling and managing professional services platform services or complex technology solutions
Demonstrated ability to operate as a trusted advisor to senior client stakeholders
Experience working in regulated environments such as banking custody payments or capital markets
Strong commercial acumen including deal structuring pricing and contract management
Self-starter with proven ability to work collaboratively across multiple teams and geographies demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Excellent communication negotiation and stakeholder management skills
Ability to work cross-functionally with technical delivery and product teams
Languages: Swiss German German and English required; French highly preferred for Geneva market; Italian a plus
Location: Switzerland with focus on Zurich and Geneva as primary locations

Nice To Haves (Preferred Qualifications):

Experience working with blockchain digital asset or crypto infrastructure platforms
Background in consulting system integration or managed services organizations
Familiarity with custody payments treasury or capital markets systems
Experience managing multi-year enterprise service engagements
Interest in progressing into Director-level client or commercial leadership roles

Required Experience:

Senior Manager