Facilities Services Coordinator
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client is recruiting a self-motivated ambitious and dynamic Facilities Services Coordinator/Project Coordinator/Dispatcher with proven experience in the general contracting services or facilities maintenance services in the USA.
In this role you will act as the central coordination point for client requests ensuring that the right technician is assigned to the right job that services are delivered within agreed timelines and that client satisfaction and service standards are consistently maintained.
Roles and Responsibilities:
Service Coordination and Dispatching
- Receive review and prioritize service requests.
- Assign appropriate technicians based on skill set availability urgency and location.
- Schedule preventive and corrective maintenance activities.
Service Delivery Monitoring:
- Track work orders from assignment through completion.
- Ensure adherence to SLAs and internal service standards.
- Monitor technician performance and job completion quality.
- Escalate delays risks or technical constraints to management.
Client and Stakeholder Communication:
- Act as the main coordination point between clients and field teams.
- Provide status updates on service requests.
- Address service concerns and ensure timely resolution.
- Support client satisfaction follow-up.
Reporting and Documentation:
- Maintain accurate service records and job tracking logs.
- Prepare operational reports (daily/weekly/monthly).
- Monitor KPIs such as response time completion rate and customer feedback.
- Support continuous service improvement initiatives.
Requirements:
- Proven experience in facilities management maintenance coordination or service dispatching.
- Strong organizational time-management and scheduling skills.
- Ability to multitask in a fast-paced service environment.
- Proficiency in MS Office and maintenance/work-order systems
- Excellent command of the English language both written and spoken.
- Excellent communication and interpersonal abilities.
Key Skills
- Microsoft Office
- Customer Service
- Organizational skills
- Microsoft Outlook
- Facilities Management
- CMMS
- OSHA
- Maintenance
- Filing
- Administrative Experience
- Property Management
- Contracts
