Registration Assistant

About the CLHA

The College of LPNs and HCAs of Alberta (CLHA) is a non-profit regulatory organization. The CLHA exists to protect Alberta healthcare users. Our first responsibility is to the public. We regulate the profession of Licensed Practical Nurses (LPNs) and Health Care Aides (HCAs) setting and maintaining standards to ensure the public receives safe competent and ethical healthcare services. Our focus and commitment to public protection and regulatory excellence underscores everything we do.

Employment Term

This is a full-time permanent position. The position is eligible for hybrid work with a requirement to work in our Edmonton office on a regular weekly basis.

The Role

The Registration Assistant as delegated by the Deputy Registrar reviews application documentation approves and/or refers decisions for registration and issues practice permits. The primary function of this position is to communicate and assist applicants registrants and members of the public. The Registration Assistant understands interprets applies and communicates registration components of the Health Professions Act; the Licensed Practical Nurse and Health Care Aide Profession Regulation; the Fair Registration Practices Act; and other relevant legislation bylaws policies and procedures to registrants applicants and members of the public.

Key Responsibilities

• Regulatory Registration Compliance: Understand utilize and work within the membership registry database adhering to the Personal Information Protection Act (PIPA) and other associated legislation for the purposes of being fair consistent and transparent. Provide support to the Continuing Competence Program and related committees as needed.
• Collaboration: Contribute to updating policies procedures and communications while participating in team meetings training and special projects. Crosstrain across application types and support data collection and reporting for strategic initiatives. Participate in a two-person review model through collaboration with team members on the review and assessment of applications facing conditions deferral or denial to ensure registration decisions are well-supported fair and aligned with legislation and internal policies.
• Customer Relations: Assign application types and deliver responsive professional support to applicants registrants and partners via email and phone. Provide coverage to our reception and other members of the Registration Department. Ensure all inquiries requests and payments are handled according to established guidelines.
• Administration and reporting: Prepare and provide consistent statistical data for reporting purposes on strategic priorities as requested.

Skills & Abilities

The Registration Assistant will work well independently but also as a team member with a positive professional attitude. With excellent analytical and communication skills they are someone who understands how to frame a message in a clear concise manner while being able to comprehend a high volume of information.

The ideal candidate thrives in a high-volume environment with the ability to manage tight deadlines while still exercising good judgment. They are detail-oriented highly collaborative and committed to supporting fair consistent and transparent work in a regulatory environment. Given its functions the role calls for a self-motivated hands-on professional who strives for accuracy pays high attention to detail brings great organizational skills and strives to provide exceptional customer service.

Experience

• Post-secondary diploma or degree in a relevant program (e.g. office administration) with a minimum of two years of related experience in an administrative capacity is required. Equivalencies may be considered.
• Experience working in an administrative role within a regulatory environment would be an asset.
• Demonstrated understanding and application of legislation regulation standards of practice and procedures related to a regulated profession is considered an asset.
• Experience working with a relational database and an electronic file management system.
• Experience working in a registration function in post-secondary or educational institutions would be an asset.

Other Qualifications

• Demonstrated PC/computer skills with solid understanding of MS Office.
• Must speak read and write English fluently.
• Satisfactory professional and criminal reference checks.
• Must be eligible to work in Canada.

Further Information

For further information on this opportunity please contact Human Resources at

Applications will be accepted until end of business day on February 27 2026.

The CLHA is an equal opportunity employer. We thank all applicants for their interest; only those applicants short-listed will be contacted.

Note: If you are selected to proceed through the recruitment process you will be contacted by email from a CLPNA email address. Please ensure you regularly monitor your inbox including your junk or spam folders to avoid missing important communications regarding your application.

Required Experience:

Junior IC