Senior Experience Strategist (Service Design & AI Transformation)

Toronto - Canada

Monthly Salary: $ 63 - 70

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Senior Experience Strategist (Service Design & AI Transformation)

High-impact strategic mandate in the insurance industry driving AI-powered transformation across retail investments and institutional channels. Hybrid Toronto role focused on service design workflow innovation AI opportunity identification and executive storytelling within a fast-moving enterprise environment.

What is in it for you:

Salaried: $63-70 per hour.

Incorporated Business Rate: $77-84 per hour.

6-month contract with the potential for permanent employment.

Full-time position: 37.50 hours per week.

Weekday schedule from 9 am to 5 pm.

In-office presence required from Tuesday to Thursday.

Remote work available on Mondays and Fridays.

Responsibilities:

Lead discovery initiatives to identify AI-powered opportunities across wholesaler marketing institutional and distribution workflows.

Assess and document current-state workflows across retail and institutional business units.

Develop AI opportunity maps and prioritization frameworks aligned with strategic objectives.

Design service blueprints journey maps workflow analyses and future-state experience concepts.

Translate ambiguous problem spaces into structured frameworks visual narratives and strategic recommendations.

Create executive-ready presentations visualized AI use cases and compelling concept storyboards.

Facilitate cross-functional workshops and synthesize outputs into actionable insights.

Partner closely with experience design digital product AI engineering marketing operations sales enablement and distribution stakeholders.

Define approaches that enable human-AI collaboration rather than full process replacement encouraging adoption and confidence in solutions.

Deliver strategic clarity that informs roadmap planning and long-term AI investment decisions.

What you will need to succeed:

Bachelors degree in Design Business Strategy Human-Computer Interaction Service Design or a related discipline.

57 years of experience in experience strategy service design or digital strategy.

Demonstrated experience identifying and shaping AI-enabled opportunities within complex organizations.

Strong expertise in service design methodologies including journey mapping service blueprinting Jobs-to-be-Done and workflow analysis.

Proven ability to frame complex problems and define strategic solution approaches.

Advanced storytelling and visual communication skills using tools such as PowerPoint Figma and Mural.

Experience operating within complex matrixed enterprise environments.

Experience within financial services retail investments institutional business or insurance environments is preferred.

Strong facilitation skills with the ability to align senior stakeholders.

Ability to independently drive clarity and structure in ambiguous environments.

Strategic mindset with a focus on measurable business outcomes and operational impact.

Why Recruit Action

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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Senior Experience Strategist (Service Design & AI Transformation)High-impact strategic mandate in the insurance industry driving AI-powered transformation across retail investments and institutional channels. Hybrid Toronto role focused on service design workflow innovation AI opportunity identifica...