Account Manager Wagering & Online Casino

Account Manager Wagering & Casino

Who We Are

At Entain its your game. Were revolutionising the world of sports and gaming entertainment powered by the brightest minds in technology and customer experience. Across our brands; from Ladbrokes and Neds to TAB NZ and the Australian Poker League. We create thrilling connected experiences for millions of customers who live and breathe sport and racing.

As part of our Client Accounts team youll help shape meaningful relationships with our most valued customers delivering premium experiences that drive loyalty satisfaction and long-term engagement across our wagering and casino ecosystem.

Your Impact

Join Entain as an Account Manager Wagering & Casino and play a pivotal role in supporting the continued engagement of high-value customers.

Youll build trusted one-to-one relationships deliver tailored experiences and create memorable moments that increase customer loyalty and lifetime value. Through personalised communication event hosting and deep understanding of customer behaviour your work will directly contribute to the success of Entains premium customer strategy.

This is your opportunity to combine relationship management entertainment and industry expertise in a fast-paced environment where customer experience truly matters.

A Day in the Life

Based in Sydney and reporting to the Senior Relationship Manager youll work within an energetic and growing Client Accounts team focused on premium customer engagement.

Your day may include connecting with customers via phone email and SMS analysing customer insights to personalise offers hosting guests at major sporting and racing events and collaborating with internal teams to deliver seamless high-quality experiences.

With a seven-day operating environment flexibility including weekend availability is key to supporting customers when it matters most.

What Youll Do

Plan and deliver targeted promotions and customer campaigns for a defined premium customer segment.

Use customer insights and profiling to tailor campaign offers hospitality and communications.

Manage relationships with a specialised portfolio of premium high-value customers.

Deliver personalised promotions hospitality and communications using customer insights and profiling.

Host and represent Entain at sports racing and entertainment events.

Champion Safer Gambling and Anti-Money Laundering compliance across customer interactions.

Maintain regular one-to-one engagement to build trust and long-term loyalty.

Identify emerging high-value customers and recommend strategies to grow share of wallet.

Provide weekly reporting insights and recommendations to leadership.

Collaborate with cross-functional teams to support national initiatives and market expansion including online casino growth in New Zealand.

Your Strengths

Proven experience delivering targeted promotions CRM activity or campaign-based customer engagement within wagering casino or a related industry.

Exceptional relationship-building communication and stakeholder engagement skills.

Strong understanding of wagering and casino products with passion for sport and racing.

Confidence hosting events and engaging high-profile or high-net-worth customers.

Ability to balance customer experience with regulatory and compliance responsibilities.

Collaborative mindset with a drive to achieve measurable KPIs and team success.

A minimum of 1 year in the role is required and a relevant Bachelor Degree

Life at Entain

At Entain youll find more than just a job youll discover a place where you can grow connect and make an impact. We celebrate individuality collaboration and innovation giving you the freedom to create work youre proud of.

Perks Youll Love

Celebrate milestones with 12 weeks of paid parental leave.

Access wellness programs and subsidised gym memberships.

Fuel your day with a free onsite barista breakfast and lunch options and a fully stocked pantry.

Be part of company-wide celebrations team events and exclusive racing and sporting experiences.

Theres nothing like it.
For more information contact us at or hit Apply Now.

Please note: due to the wagering aspect of our industry applicants must be a minimum of 18 years old to apply.

Required Experience:

Manager