Sr Analyst Customer Support JJMT Electrophysiology

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Johnson & Johnson MedTech Electrophysiology is recruiting for a Senior Customer Service Analyst within the Electrophysiology (EP) business unit based in Irvine CA. This position has a hybrid schedule which requires to be on-site 2-3 times a week.

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at Overview

The Senior Analyst Customer Support Order Management serves as a key liaison between Customer Support and the JJMT Electrophysiology Commercial organization. This role supports the development and execution of commercial programsincluding hardware software service promotions thirdparty capital programs and evaluation/rental offeringsto drive business growth. The Senior Analyst ensures accurate and efficient order and program execution leads data tracking and analytics prepares reporting and evaluates endtoend processes to identify operational financial and technological improvement opportunities. This position provides subject matter expertise in order and program management with a strong understanding of business objectives strategy and commercial pathways.

Success in this role requires a customerfirst mindset strong independent judgment collaborative teamwork proactive problem solving and the ability to lead crossfunctional initiatives while adapting quickly to change.

Key Responsibilities

• Collaborate with crossfunctional partners (Marketing Sales Contracts Technical Services HCC Legal Finance Supply Chain Distribution) to support and enhance commercial programs.

• Provide highquality customer and field support for JJMT EP program offerings.

• Execute endtoend order management processes in partnership with JJHCS to ensure timely accurate entry of capital equipment software service thirdparty equipment and disposable orders.

• Create and maintain dashboards trackers and metrics to support business insights continuous improvement and program compliance.

• Maintain expertise in relevant HCC Legal and SOX requirements; partner with internal specialists to ensure policy adherence.

• Set goals and development plans and support departmental initiatives and additional projects as needed.

• Contribute to the development and execution of Commercial deployment strategies.

• Ensure compliance with all federal state local and company regulations and policies.

• Navigate and balance the needs of multiple internal and external partners.

• Perform additional duties as assigned.

Qualifications

Required:

• Bachelors degree in Business Finance Sales & Marketing Contracting or a related field.

• Minimum of 5 years of experience in Customer Service or Sales & Marketing Support preferably within the medical device or FDAregulated industry.

• Strong proficiency with ERP systems (e.g. JDE SAP or equivalent) and CRM tools (e.g. Salesforce or equivalent).

• Excellent written verbal and presentation skills; proficient in Word and PowerPoint.

• Advanced Excel skills including dashboard creation VLOOKUP and pivot tables.

• Strong analytical problemsolving and criticalthinking abilities.

• Demonstrated leadership skills including goal setting and providing constructive feedback to enhance team performance.

• Ability to work independently with minimal supervision.

• Effective in a fastpaced crossfunctional team environment.

• Ability to manage competing priorities and meet deadlines.

• Skilled in presenting complex or detailed data clearly and concisely.

• Strong organizational skills with the ability to navigate complexity.

• Knowledge of contracting business processes.

• Excellent interpersonal skills

• Detailoriented and adaptable to change.

• Ability to build strong crossfunctional partnerships and collaborate effectively to support customer needs.

Preferred:

• Experience with customer service and order management processes within the healthcare environment.

Additional Information

Location: United States California Irvine

Organization: Johnson & Johnson MedTech Electrophysiology

Travel: Minimal less than 10% of the Time

Pay Grade: 25

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center() or contact AskGS to be directed to your accommodation resource.

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Senior IC