Head of Retail value creation CoE

At ING we believe in the power of fresh thinking and diverse perspectives.Werecommitted to creating a banking experiencethatssimple empowering and humanand we know that starts with exceptional people.Thatswhywerelooking for a strategic forward-thinking leader to help shape the future of retail banking in Australia.

Head ofRetail value creationCoEis more than a leadership roleitsan opportunity to influence the direction of one of Australias most innovative banks. As a trusted advisor to the Head of Retailyoullplaya central rolein defining and executing our strategic agenda driving transformation and ensuring operational excellence across the Retail division.

Youlllead the Business Management Office and work across all areas of the businessProduct Operations Technology Risk and Financeto align priorities accelerate delivery and ensurewerealways moving forward with purpose. Whetheryourecrafting board-level communications overseeing performance metrics or guiding cross-functional initiatives your work will directlyimpacthow we serve our customers and grow our business.

WhatYoullDo

• Shape Strategy: Partner with the Head of Retail to define and deliver the strategic roadmap for INGs Retail division ensuring alignment with broader business goals.

• Drive Execution: Lead the coordination and execution of high-impact initiatives across multiple teams ensuring seamless delivery and measurable outcomes.

• Enable Performance: Oversee business performance management including the development of dashboards KPIs and insights to support data-driven decision-making.

• Lead Governance: Manage executive communications including board papers leadership presentations and the facilitation of key governance forums.

• Commercial Savvy: Collaborate with Business and Finance partners to set manage budgets forecasts resource prioritisation and ensuring Capex andOpexcost-efficiency / value creation.

• Inspire: Foster a high-performance culture by coaching a small team whilst influencing others promoting collaboration and driving engagement across the Retail division.

WhatWereLooking For

• A strategic leader with10 years experiencein business management strategy or transformation ideally within a large complex organisation.

• Deepexpertiseinretail banking with a strong grasp of customer experience digital innovation and regulatory environments.

• Proven ability toinfluence at the executive level navigate ambiguity and lead cross-functional teams in a matrixed environment.

• Strong commercial acumen and analytical skills with the ability to turn insights into action and drive measurable results.

• Exceptional communication and stakeholder engagement skills with experience preparing board-level materials andfacilitatingexecutive forums.

• A collaborative adaptable mindset with a passion forcoaching others building high-performing teams and fostering a culture of continuous improvement.

Whatsin it for you

• Discounted ING Health Insurance

• AnadditionalRest Day tosupport your wellbeing

• AnIMPACT dayto volunteer onapproved sustainability activity

About Us

At INGwereall about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communitieswereproud to support. Joining ING means stepping into an environment where your individualityisntjust welcomed -itscelebrated.Wevebuilt a culturethatsfun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whetheryouretaking ownership of exciting projectsthinking outside the box or working with global colleaguesyoullfind ING is the kind of place where growthisntjust a possibility;itsa promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplaceyoullfeel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So ifyoureinterested butdontmeet all the criteria we encourage you to apply.Wereinvested in fostering adiverse and inclusive workplacewhere everyone feels like they belong.Wereyour alliesin helping you do your thingduring the recruitment process so let us know(email below)if yourequireany support or adjustments when you apply

Soundlike your kind ofvibeWecantwait to hear from you!