Client Services Specialist

Johnston, IL - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Client Services Specialist

Job Location: Johnston RI 02919

Job Duration: 8 months of contract with possible extension

Shift: Hours may be 10:00 a.m. 06:30 p.m. Monday Friday or 08:30 a.m. 05:00 p.m. Monday Friday.

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Job Summary:

As a successful member of Commercial Operations you will meet and exceed department service and quality standards while maintaining consistent communication with external customers and colleagues.
Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues.
Additionally they will support the implementation of solutions that ultimately improve Service Level decrease operational effort and increase the overall client experience.

You will also be responsible for (but not limited to) the following:

Serve Cash management ACH and Commercial Card customers via request received by telephone Chat or email.
Research and train clients on all products offered.
Independently service both internal and external customers regarding a wide variety of Commercial Card ACH & cash management products services and technical issues through all incoming channels.
Diagnose prioritize resolve and/or escalate all technical system or procedural issues.
Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
Proactively advise management of impending problems or obstacles to meeting service standards.

Qualifications:

Candidates must possess excellent verbal and written communication time management multitasking ability and interpersonal skills.
The candidate must be goal-driven with a desire to meet productivity goals including day-to-day business needs and possess advanced problem-solving skills/ability to negotiate through difficult situations.

5 Years of customer service and Call Center experience; banking experience preferred
Excellent phone communication and listening skills
Ability to prioritize and manage daily workload
Ability to multi-task and work independently in a fast-paced work environment
Computer proficiency and acumen
Self-motivated attitude with a desire to succeed
Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)

Education:

High School (GED Equivalent) Bachelors Degree preferred.

Job Title: Client Services Specialist Job Location: Johnston RI 02919 Job Duration: 8 months of contract with possible extension Shift: Hours may be 10:00 a.m. 06:30 p.m. Monday Friday or 08:30 a.m. 05:00 p.m. Monday Friday. ...