Business Analyst Technical Process writer
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Job Summary
Location: IN - Bangalore IN - Bangalore 24/7 Job-ID: 215999 Contract type: Standard Business Unit: Others
Life on the Team
We are seeking a Business Analyst with strong expertise in process management process improvement and operational change within an IT services environment. This role will be central to enhancing how we deliver technology and business services by optimizing workflows improving operational efficiency and supporting digital transformation initiatives. You will partner with technical teams service owners and business stakeholders to design scalable efficient and standardized processes that drive service quality and customer satisfaction.
What youll Do
Process Management
- Analyze existing IT and business processes across service delivery project delivery and operational support functions.
- Support Design and document optimized future-state processes aligned with ITIL ISO or internal operational frameworks.
- Create and maintain process documentation across all hierarchical levels (value stream end-to-end subprocess activity level SOP level).
Process Mapping & Modeling
- Create detailed process maps and workflows using BPMN standards
- Ensure all process documentation is stored and version-controlled in a central repository accessible and consistent across teams.
Operational Excellence & Continuous Improvement
- Identify opportunities for process automation simplification and optimization to enhance IT service performance.
- Support continuous improvement initiatives leveraging data and KPIs to measure outcomes and drive efficiency gains.
- Collaborate with IT operations delivery and PMO teams to embed a continuous improvement mindset into daily practices.
Stakeholder & Change Management
- Work closely with technical stakeholders service managers and business leaders to gather requirements and validate process changes.
- Facilitate workshops and stakeholder sessions to analyze pain points define improvements and ensure alignment.
- Support change management activities including impact assessments communication plans and training materials to drive adoption.
Reporting & Governance
- Establish reporting mechanisms to track process performance and compliance.
- Support governance and audit activities by ensuring documentation and process controls are up-to-date.
What youll Need:
- Experience: 710 years experience as a Business Analyst or Process Analyst within an IT services consulting or technology organization.
- Proven ability to design document and improve IT and operational processes using BPMN
- Solid understanding of Lean processes service delivery models and process hierarchies.
- Experience leading continuous improvement or Lean/Six Sigma initiatives in an IT or service delivery context.
- Strong stakeholder management and communication skills across technical and business audiences.
- A proactive can-do attitude with the ability to work independently and drive outcomes in a dynamic environment.
- Familiarity with automation tools service management platforms (e.g. ServiceNow) or process orchestration technologies.
- Excellent analytical problem-solving and documentation skills.
- Strong facilitation skills for workshops and process reviews.
About us
Computacenter is a leading independent provider of IT infrastructure services with about 20000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.
We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
Required Experience:
IC
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
Unsere Kunden sind einige der größten Organisationen der Welt. Wir arbeiten hart daran, sie kennen zu lernen, ihre Bedürfnisse zu verstehen und sie in den Mittelpunkt unseres Handelns zu stellen.
