Sales & Customer Service Representative

The Sales and Customer Service Representative will be responsible for the following duties:

• o Actively engage guests in retail kiosks by phone and in promotional areas
  o Recommend tours and retail products by matching guest interests and travel plans
  o Maintain complete and accurate knowledge of all tour offerings and in-store merchandise
  o Process sales transactions efficiently and accurately using the Point of Sale (POS) system
  o Request authorization for discounts or refunds when required
  o Deliver service in accordance with the companys GUEST customer service model
  o Provide clear friendly and accurate information about tours schedules and availability
  o Assist guests with general waterfront and destination-related inquiries
  o Receive and respond to customer feedback professionally whether positive or negative
  o Resolve guest concerns calmly and diplomatically escalating issues when appropriate
  o Adhere to all credit card and payment procedures
  o Adhere to the companys privacy policy
  o Maintain a clean safe organized and professional kiosk or workstation
  o Facilitate guest check-in and boarding procedures when required
  o Communicate scheduling changes capacity updates and operational information in a timely manner
  o Promptly report customer product or operational issues to a supervisor or manager
  o Support smooth day-to-day operations in a fast-paced guest-focused environment
  o Adhere to the departments Code of Conduct

• o Flexible availability (availability on weekdays during the spring and fall seasons is an asset)
  o Minimum of one (1) year of customer service experience in a guest-facing retail tourism or hospitality environment
  o Comfort working with computers tablets (iPads) and Point of Sale (POS) systems
  o Strong verbal communication skills and a professional friendly demeanor
  o Ability to remain calm courteous and solution-oriented in a fast-paced public-facing environment
  o Reliable punctual and able to work independently as well as part of a team
  o Demonstrated familiarity with Charlottetown the waterfront and the companys tour and experiences

For over three decades Ambassatours Gray Line has stood as a leader of excellence in sightseeing in Canadas East Coast offering award winning land and water tours across Nova Scotia New Brunswick and Prince Edward Island. Our heart beats in Halifax Nova Scotia where our journey began and continues to flourish.

As a distinguished Gray Line affiliate were not just about tours; were about creating extraordinary experiences. Our mission is to enrich lives through exceptional journeys that leave lasting impressions. From our celebrated Harbour Hopper Tours and Boat Cruises in Halifax to the serene beauty of Peggys Cove and the Annapolis Valley each experience is crafted to offer a unique perspective of Eastern Canadas charm and rich history.

Our purpose is clear: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team Customers and Communities. This purpose echoes in every tour we conduct every story we share and every smile we bring to our guests faces.

Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada and discover why at Ambassatours Gray Line we do more than just tours - we create memories that we hope will last a lifetime.

Ambassatours Gray Line is proudly Rainbow Registered: Canadas national accreditation for 2SLGBTQI inclusive welcoming and safer spaces for all. Learn more about this program at

Ambassatours Gray Line is proud to be an Age-Friendly Institutes Certified Age Friendly Employer (CAFE). This program is the nations only certification program that identifies organizations committed to being the best places to work for employees aged 50.

Our Purpose

To Create Exceptional Experiences to Enrich the Lives of our Team Customers and Communities.

Our Core Values

We Do the Right Thing - Always
Our team acts with integrity and honesty and focuses on putting ourselves in the shoes of others. Our commitment to safety for our team and guests is uncompromising.
We Step Up and Own It
We empower each other to take ownership of our actions. We are accountable for ourselves our colleagues our clients and our company.
We Communicate Clearly and Honestly
Were honest transparent and committed to doing whats best for our guests and our company. We collaborate openly in pursuit of the truth.
We Work as a Team
We are committed to building an encouraging caring and supportive environment. We share a responsibility to support our team members and enrich their lives.
We Find a Better Way
We actively seek continuous improvement by challenging the status quo with open minds focus and creativity.
We Exceed Expectations
We pursue excellence with pride commitment and reliability. We consistently deliver high quality work both internally and externally.

Ambassatours Gray Line is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of employment equity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ambassatours are based on business needs job requirements and individual qualifications regardless of age race colour religion creed sex sexual orientation gender identity gender expression physical or mental disability or any other of the protected characteristics as per the Human Rights act of Nova Scotia. Ambassatours will not tolerate discrimination or harassment based on any of these characteristics.