Customer Service Tech Support Rep – Tech Products (Remote)

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Job Description

JOB DESCRIPTION

The Customer Service / Tech Support Rep Tech Products (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Happiest Employees and Best Companies for Career Growth awards every year Then a remoteTechnical Support Representative position at Concentrix is just the right place for you!

As a remoteCustomer Service / Tech Support Rep Tech Products youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being proudly united as game-changers. Together we help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth were looking for more talented game-changers to join our purpose people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As aCustomer Service / Tech Support Rep Tech Productsworking from home you will:

• Be the friendly voice of our client answering questions about products and services while providing world-class customer service troubleshooting and technical support

• Provide inbound customer support using a call flow guide

• Resolve technical issues related to hardware software and client products

• Track document and retrieve information in databases

• Be an amazing problem-solver

• Maintain broad knowledge of client products and/or services such as: smartphones tablets computers and wearables; Familiarity with iOS and/or MacOS or comparable technology is preferred

• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep Tech Products (Remote) role include:

• 1 year of customer service experience

• A high school diploma or GED

• Strong focus on building customer relationships

• Comfortable using and explaining technology

• A quiet distraction-free environment to work from in your home

• Proficiency in fast-paced multi-tasking with strong problem solving skills

• Eagerness to learn new technologies

• Strong problem-solving skills with the ability to ask probing questions to come to a resolution

• Strong computer navigation skills and PC knowledge

• The availability to work during the Hours of Operation: 8am-11:30pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform the better your schedule!)

• A desktop or laptop to complete PC and internet testing; A work computer will be provided

• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload 10 Mbps download)

• Must reside in the Canada and have a valid Canadian address for residence

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal this role youll also be provided with:

• The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) registered retirement savings plan paid time off and holidays and paid training days.

• DailyPay enrollment option to access pay early when you want it

• Paid training and performance-based incentives

• Lucrative employee referral bonus opportunities

• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ Pride Ability (Disabilities) Dynamic ((Neurodiversity) Women in Tech OneEarth Champions and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• Work-from-home convenience

• Programs and events that support diversity equity and inclusion as well as global citizenship sustainability and community support

• Celebrations for Concentrix Day Game-Changer Appreciation Day Customer Service Week World Clean Up Day #MyOneEarthPromise and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their employer of choice.

#wfh #wah

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Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees applicants or other covered persons by coworkers supervisors managers or third parties based on a persons race color religion creed sex sexual orientation gender identity national origin ancestry age veteran status disability unrelated to job requirements ethnicity genetic information military service union membership political affiliation marital status pregnancy or other protective status. Currently this position may be performed only in the following provinces/territories: AB BC MB NB NL NS ON PE and SK.

Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.