Intensive Case Manager – Housing Support

Halifax - Canada

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Intensive Case Manager Housing Support

At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community without judgement with spaces and places for people to belong.

About the Facility

The Hub supports people who are experiencing homelessness through a connection to Coordinated Access System (CAS) support with housing applications and provides food clothing shower and laundry access (laundry and shower are intended for those who sleep outside). It also serves as a space to build connection and belonging among those who are housed but experiencing isolation and loneliness. The Hub also administers a modest fund to disperse to people in need of non-recurring prevention and diversion funds.

Requirements

Successful candidate must have post-secondary experience

Favourable Criminal Record Check and Child Abuse Registry Check will be required

Must have Standard First Aid/CPR Level C or be willing to acquire within the first 6 months of employment.

Hours of Work

40 hours per week Monday to Friday occasional evening and weekend work may be necessary. This is an awake position staff are required to stay awake alert and vigilant at all times while on duty.

Salary

$30.26 per hour

Benefits

3 weeks vacation

12 paid personal days (96 hours)

Employee Assistance Program (EAP)

Upon completion of probation

2% RRSP Match

Health & Dental

Application Deadline: Thursday February 26th at 8:00am.

Shelter Nova Scotia is committed to building a diverse and inclusive community without judgement. We value people for who they are the uniqueness they bring and the opportunities to learn from our differences. We welcome applications from members of diverse communities.

Job Description: Intensive Case Manager Housing Support

Shelter Nova Scotia located in Halifax is a not for profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home.

Summary: To be responsible and accountable to the Hub Manager and Director of Practice and Development of Shelter Nova Scotia for promoting client transition from shelter to housing while promoting eviction prevention and providing quality support and assistance to tenants who reside in our housing facilities.

Responsibilities

Client Service Delivery

Capacity and willingness to become proficient in the policies procedures structure mission and mandate of Shelter Nova Scotia

Ability to adhere to a strict policy of confidentiality code of conduct policies and procedures

Proven verbal and written communication skills

Behave in a calm professional manner

Must possess a mature professional outlook with an ability to experience sound judgement while treating clients with dignity and respect

Proven attention to details and organizational skills

Proven administrative skills

Above average interpersonal skills with energy and enthusiasm

Ability to remain awake alert and vigilant at all times while on duty
Identify and advocate for individuals housed in one of our programs experiencing homelessness or at risk of homelessness and refer to community programs as appropriate
Knowledge of the structure and organization of the Department of Community Services and applicable legislation and policies (Employment Support and Income Assistance)
Develop maintain and strengthen relationships with tenants stakeholders and community partners to achieve goals and influence outcomes
Be knowledgeable about the impact of poverty and homelessness and affordable housing.
Accurately and professionally document notes relating to client interactions and keep other team members up to date on client issues
Perform First Aid and/or CPR when required
Maintain client privacy by sharing information only on a need-to-know basis. Protect the confidential information of the guests residents and tenants
Address and resolve conflicts or sensitive situations in a positive and open manner per established policies and procedures
Engage regularly and respectfully with clients and respond to queries and requests in a timely respectful manner

Facility Operation

Assist front line employees maintaining the daily operations of the facility including drop in building security proper storage of deliveries and donations reviewing shift checklists daily cleaning etc. as required

Action Planning

Complete referrals to the by-name list and participate in biweekly coordinated access meetings

Build life skills necessary to enable and empower chronic and episodically homeless clients that have moved from shelter to more permanent and stable housing

Conduct move in assessments and interviews with potential and participating clients of the program as required

Create and facilitate life skills programming and group activities as required

Develop and implement Housing Plans/Case Plans to assist clients in establishing goals

Monitor progress and evaluate program result for each client

Perform duties that relate to preparation for moving or assisting clients moving out

Meet with clients in their own homes to promote eviction prevention as required

Provide ongoing support in reach/outreach and referrals while building trusting relationships

Where possible identify risk factors or potential problems and intervene before they become a crisis

Provide crisis de-escalation where necessary and provide mediation services if required

Remain abreast of relevant legislation and policy as it relates to our tenants Residential Tenancies Department of Community Services and community resources

Facilitate activities required to support and enable Trusteeship

Participate in on call duty where applicable

Attend Case Conference and group meetings as needed

Be an active team player

Other duties as required

Admin

Complete case notes and required paperwork as applicable

Record and update appropriate information in logbook/HIFIS and/or Incident Reports as required

Prepare additional HIFIS and other progress and evaluation related reports on a regular basis

Prepare for and participate in program evaluations conducted by third party

Liaise with other case managers in the community as required

Create and maintain accurate statistics

Complete VI/SPDAT as required

Follow policies and procedures

Liaise and familiarize yourself with other existing agencies that may be of assistance to some of our clients

Other duties as required

Occupational Health and Safety

Be knowledgeable of the Nova Scotia OH&S Act and regulations and abide by same

Comply with the employee responsibilities as outlined in the Internal Responsibility System for OH&S and cooperating with occupational health and safety initiatives.

responsible for following safe work procedures; using personal protective and safety equipment as required

reporting any illness or injury immediately to their manager; reporting unsafe acts and unsafe conditions

Other

Support volunteer and student placements by modeling professional behavior

Support new employee orientation and training by assisting with training and knowledge transfer

Perform other related duties as assigned

Monitor track and report petty cash spending on a monthly basis

Working Conditions

Perform the On-Call function as required

Working with facilities that operate 24 hours per day 7 days per order to best serve the clients a mix of days and evenings may be weekend work may be necessary.

Hazards

Exposure to hazardous material (e.g. body fluids) sharps (e.g. needles) chemicals and noxious agents (e.g. infectious material)

Hazards associated with working in physical contact with tenants with possible exposure to body fluids infections and communicable diseases

Clients may exhibit unpredictable or volatile behaviors due to mental health and addictions issues (diagnosed or undiagnosed)

Mental Visual and Physical Demand

Working with guest group often leads to ambiguous situations that are stressful for the employees management and guests. Issues encountered are not easily unraveled and solutions are at times difficult to address and achieve

High stress environment requiring sensitivity and confidentiality and significant degree of visual and mental acuity

Challenging fast pace and constantly changing environment with multiple interruptions and competing demands

Technical Competencies

Degree in Social Sciences Social Work Human Services or a Diploma from a recognized educational institution with relevant experience such as human services social services healthcare or a combination of education and experience is required

Certification in the following or the ability to obtain: Standard First Aid/CPR Level C; Non-Violent Crisis Intervention; Applied Suicide Intervention Skills Training (ASIST); Workplace Hazardous Materials Information System (WHMIS); Safe Food Handlers certification

Successfully obtain Child Abuse Registry check and/or Government of Canada Personnel Screening or Criminal Record Check

Proficiency in Microsoft Applications including: Word Excel Outlook

Experience with interviewing counseling and intervention techniques is considered an asset

Knowledge of mental health and addictions is an asset

A valid drivers license own vehicle and insurance and a current drivers abstract that is satisfactory

Hours of Work

40 hours per week Monday to Friday occasional evening and weekend work may be necessary.

Salary

$30.26 hourly

Benefits & Vacation

As per Shelter Nova Scotia Policy benefits available after 6 months

Required Experience:

Manager

Intensive Case Manager Housing Support At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community without judgement with spaces and places for people to belong. About the Facility The Hub supports people who ar...