Toyota Service Manager
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Job Location:
Lake Park, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Service Manager Toyota Dealership
Position Summary
The Service Manager is responsible for the overall performance leadership and profitability of the Service Department. This role drives customer satisfaction employee development operational efficiency and financial performance in alignment with Toyota standards and dealership objectives.
The Service Manager leads all service advisors technicians support staff and works closely with Parts and Sales to deliver a best-in-class ownership experience.
Key Responsibilities
Department Leadership & Culture
Lead coach and develop service advisors technicians and support staff
Establish clear expectations and accountability standards
Create a culture focused on customer experience urgency and professionalism
Conduct regular performance reviews and daily production meetings
Recruit hire and retain top service talent
Customer Experience
Ensure adherence to Toyota customer service standards
Drive high CSI (Customer Satisfaction Index) scores
Resolve escalated customer concerns professionally and promptly
Implement proactive communication processes (texting MPI videos follow-up calls)
Monitor online reviews and reputation management
Operational Performance
Monitor and manage:
Effective Labor Rate (ELR)
Hours Per Repair Order (HPRO)
Technician productivity & proficiency
Warranty compliance and claim accuracy
Appointment scheduling efficiency
Optimize shop workflow between Main Shop and Express / Quick Lane
Ensure proper dispatching and technician utilization
Financial Management
Achieve monthly gross profit objectives
Control departmental expenses
Manage technician payroll and compensation plans
Oversee parts-to-labor ratios
Partner with Controller / Accounting on financial reporting
Maintain strong warranty receivables control
Toyota Compliance & Programs
Ensure compliance with Toyota policies and warranty procedures
Maintain Toyota certifications and training standards
Implement Toyota service initiatives (MPI process service lane experience retention programs)
Prepare for and manage Toyota audits and performance reviews
Process Development
Continuously evaluate and improve:
Intake process
Vehicle walk-around standards
Multi-Point Inspection (MPI) execution
Repair order quality
Follow-up process
Drive innovation and continuous improvement
Qualifications
5 years automotive service management experience preferred
Toyota dealership experience strongly preferred
Proven track record of improving CSI and departmental profitability
Strong leadership and communication skills
Deep understanding of service department financial metrics
Experience with dealership management systems (CDK Dealertrack etc.)
Ability to manage conflict and customer escalations
Key Performance Indicators (KPIs)
CSI Score
Gross Profit
Effective Labor Rate
Technician Productivity & Proficiency
Expense Control
Warranty Claim Accuracy
Customer Retention %
Compensation Structure (Typical)
Base Salary Performance Bonus
Bonus tied to:
Gross Profit
CSI Performance
Expense Control
Department Growth
Benefits package (Health 401k PTO etc.)
If youd like I can also provide:
A high-performance version (more aggressive growth-focused)
A corporate formal version
A job posting version for Indeed
Or a comp plan built specifically around Toyota KPIs
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
We are always looking to add top talent to our team. If you do not see the position you are looking for, apply here and we would be happy to review your resume!...
