Customer Services Coordinator

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture which seeks equity respects differences and believes in peoples potential this is the right place. We consider people with disability candidates and those with diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.

Important:

- Dont forget to include a resumé in English in your profile in Workday

- Please frequently check the email associated with your application including the junk/spam as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any update s to your status.

Job Summary:

Provides first line of support coordination of services problem resolution and/or recommendations on selected products and services to Caterpillar Dealers located in the Americas. Perform internal analysis and monitoring of parts orders to meet Dealer demands.

What You Will Do:

- Provide excellent service and accurate information to Dealers through internal communication tools.

- Answering customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.

- Identifying issues and determining appropriate course of action for effective resolution.

- Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.

- Processing results from analysis of technical data.

What you have - Skills:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Relationship Management:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers. Demonstrates a strong sense of urgency in responding promptly needs and expectations ensuring agility and efficiency in interactions. Acts proactively by anticipating demands identifying improvement opportunities and taking initiative to strengthen professional relationships and drive effective solutions.

Basic Qualifications:

- Bachelors degree preferably Foreign Trade Marketing Engineering or Administration.

- Pre-Advanced English.

- Intermediate Spanish.

- Advanced Microsoft Office(Word Excel PowerPoint etc.)knowledge.

Top Candidates will have:

- Advanced English.

- Pre-Advanced/Advanced Spanish.

- Professional experience in customer service logistics material planning or transportation.

Aditional information:
This position requires flexibility to collaborate effectively with dealers across multiple time zones. Work schedule: 10:00 a.m. to 7:00 p.m.

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

Medical plan

Dental plan

Medicines reimbursement

Psychological Legal Social and Finance Support Program

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group (Young Professional Women in Networking LAMBDA (LGBTQIA) Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail @hotmail etc.) to contact candidates. Available vacancies are only advertised through the companys official channels ( and official Caterpillar emails are mandatory followed by the domain @. Also the company does not request any type of payment (bank transfer pix etc.) for the purposes of the selection process. For more information click on the link: Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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