On-Call Visitor Services Representative

Position: On-Call Visitor Services Representative

Reports to: Visitor Services Lead

Direct Reports: 0

Division: Learning & Engagement

FLSA Status: On-Call Hourly Non-Exempt

Compensation: $24.50/ hour (rates reviewed periodically)

Schedule: On-call; shifts scheduled as needed including evenings and weekends

About Frye Art Museum

Founded in 1952 the Frye is Seattles only free art museum bringing together art and new ideas within a stunning Olson Sundberg Kundig-designed building in historic First Hill. A foundation collection of turn-of-the-century oil paintings is bolstered by a wide range of modern and contemporary art holdings reflecting our regions evolving identity and a commitment to exploring the art of our time. Learn more at .

About Learning & Engagement at the Frye

The Learning & Engagement division creates dynamic reciprocal programs that connect artists students educators and community members. Our work centers on learning inquiry and well-being across all ages and backgrounds.

The division includes Creative Aging Inclusive Learning Public Programs and Visitor Services. Together we collaborate across exhibitions and departments to ensure every visitor feels welcomed supported and invited into meaningful engagement with art.

Position Summary

The Frye Art Museum is seeking welcoming adaptable and community-minded individuals to join our Learning & Engagement team as On-Call Visitor Services Representatives (VSRs).

VSRs are often the first and last point of contact for museum this role you help shape each visitors experience by offering clear information thoughtful assistance and a warm inclusive presence.

This position plays an active role in advancing the Fryes commitment to diversity equity accessibility inclusion and belonging ensuring that every visitor feels respected supported and genuinely welcome.

Key Responsibilities

As a Visitor Services Representative you will:

• Welcome and orient visitors serving as a knowledgeable and friendly ambassador for the museum.
• Share information about exhibitions programs membership the Museum Store and Café and museum history and architecture
• Respond to visitor questions and concerns with professionalism empathy and cultural awareness
• Promote museum programs memberships and donations in ways that encourage deeper engagement
• Support visitor data collection feedback gathering and evaluation efforts
• Maintain a clean organized and welcoming visitor services desk
• Communicate and follow museum policies safety procedures and key messages
• Coordinate with colleagues across Learning & Engagement Security Communications and other departments as needed
• Support museum programs and events through registration and on-site assistance
• Participate in training and initiatives that support inclusive visitor experiences
• Perform other related duties in support of departmental goals

What Were Looking For

Required Qualifications

• Experience in customer service hospitality community engagement education retail or a related field
• Demonstrated ability to create welcoming respectful experiences for people from diverse backgrounds
• Strong communication and active listening skills
• Reliability punctuality and flexibility in a fast-paced public setting
• Ability to remain calm professional and solution-oriented under pressure
• Comfort handling confidential or sensitive information appropriately

Helpful/Nice to Have

• Interest in art museums or cultural organizations
• Experience working with diverse communities or accessibility-focused environments
• Proficiency in Microsoft Office and comfort learning database systems
• Fluency in languages other than English
• High school diploma or equivalent experience

We recognize that no candidate meets every qualification. If this role excites you and many of the responsibilities resonate with your experience we encourage you to apply.

Compensation & Benefits

• $24.50 per hour
• Sick time accrual after 90 days of employment
• 15% Café discount
• 20% Museum store discount
• Reciprocal museum membership

Work Environment & Physical Conditions

• Indoor climate-controlled environment with light background noise
• Occasional work at indoor or outdoor event sites
• Ability to stand or sit for extended periods and move throughout the museum (wheelchair accessible)
• Ability to communicate verbally and in writing
• Occasional lifting or moving of materials with or without reasonable accommodation
• Regular operation of computer systems and other office equipment such as phones and printers.

The Frye Art Museum is committed to providing reasonable accommodations to applicants and employees. For assistance please contact

How to Apply

Please submit a resume and cover your cover letter we invite you to address:

1. How do you create a warm welcoming experience for customers or guests
2. How does your past work experience apply to this position or how do your skills and goals make you a good fit

Priority consideration will be given to applications received by February 7 2026.
This position will remain open until it is filled.

Due to application volume we are only able to contact candidates selected for the next steps

EEOC Statement

The Frye Art Museum is an equal opportunity employer. We are committed to building a workplace that reflects a diversity of backgrounds perspectives and experiences. We do not discriminate based on race color creed religion sex gender identity or expression sexual orientation age national origin disability veteran status or any other protected characteristic under applicable law.

Required Experience:

Junior IC