Scrum Master (SM) –Technology Infrastructure Network Services- REMOTE

Required Skills:

Plan and facilitate: Daily Scrum Sprint Planning Backlog Refinement Sprint Review/Demo and Retrospectives. Partner with Product Owners to maintain a clear prioritized backlog (well-formed epics/features/stories acceptance criteria Definition of Ready/Done). Optimize flow: apply WIP limits manage blockers visualize work and improve cycle time/throughput. Coaching & Ways of Working Coach teams (new to agile) on Scrum/Lean-Agile mindset estimation story slicing and working agreements. Mentor emerging Scrum Masters and squad leads; contribute to a lightweight playbook for Infrastructure teams. Jira Governance & Reporting Configure/maintain team boards workflows fields and automation; ensure data quality that drives accurate reporting. Build dashboards (e.g. velocity stability planned vs. done cycle time flow efficiency escaped defects backlog health). Establish simple Jira hygiene standards and perform regular quality checks. Risk Controls and Dependencies Coordinate with Architecture & Engineering and Governance/Control teams (e.g. lifecycle management/LMNT) to align change windows CAB requirements and audit-ready traceability. Surface cross-team dependencies and risks early; escalate to the RTE with options/impact. Program & Stakeholder Engagement Prepare teams for PI Planning; facilitate team breakouts capacity planning and objective drafting. Provide clear status and outcomes to Product Managers the RTE and stakeholders in Risk/Compliance. Success Metrics Cadence reliability:90% ceremonies on-time with actionable outcomes; two consecutive sprints meeting sprint goals. Quality Jira data: <5% of issues missing required fields; dashboards adopted by PMs and leadership. Flow improvement: 1525% reduction in average cycle time and aging WIP; stable velocity (15%) over three sprints. Agile maturity: Teams achieve Proficient level on the agile maturity standards. Required Qualifications 5 years as a Scrum Master (2 years with infrastructure teams). Proven success coaching low-maturity teams into consistent Scrum discipline. Advanced Jira/Confluence skills (board/workflow config automation dashboarding report design). Outstanding facilitation conflict resolution and communication skills for technical and non-technical audiences. Solid understanding of dependency management change control and built-in quality practices. U.S. work authorization: ability to support teams during core U.S. business hours. Preferred Qualifications Relevant Certifications: SAFe SSM or SASM CSM/PSM II (or higher); broad experience with PI Planning. Background in technology infrastructure (e.g. corporate networking data center cloud platforms). Familiarity with ITIL/Change CAB and controls in regulated environments. Exposure to automation toolchains (e.g. Ansible Terraform) is a plus.

Required Education:

bachelors