Sr. Director, Communications and Stakeholder Engagement

JOB SUMMARY

The Senior Director Communications and Stakeholder Engagement is an experienced and skill communications professional and a core member of the Business Transformation Office team.

The Senior Director is a proactive detail-oriented and hands-on team player who will design plan and execute communications and engagement deliverables for Marriotts largest and most complex transformations.

They serve as a subject matter expert and hands-on communications practitioner who takes the lead on strategy planning content creation and distribution for a wide range of deliverables.

The Senior Director will be a critical business partner for key Marriott executives regularly consulting on how to deliver best-in-class change management and communication plans and tactics to drive business transformation results by informing educating and persuading a wide-range of critical stakeholders including but not limited to: Marriott senior executives hotel owner and franchise management company executives Marriotts Board of Directors and above- and on-property associates.

This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders. The ideal candidate is a highly motivated communications professional with a background in writing for a diverse set of audiences and a knack for compelling and effective storytelling.

CANDIDATE PROFILE

Education and Experience

• 10 years of experience in communications planning and execution demonstrating progressive career growth and a pattern of exceptional performance AND

• 4-year degree from an accredited university in Communications Journalism or related writing-intensive major OR

• 12 years of relevant professional experience in related function demonstrating progressive career growth and pattern of exceptional performance

• Experience translating complex topics concepts business strategies and data into clear concise and compelling communications

• Strong personal leadership organizational relationship-building and negotiation skills.

• Outstanding formal and informal presentation skills.

• Self-starter with self-confidence enthusiasm and strong customer service orientation.

• Demonstrated ability to deliver results under difficult conditions particularly when faced with complexity and ambiguity.

• Prior experience working in or with a 24/7 Command Center providing deployment support for technology products strongly required.

• Prior experience supporting Marriotts Digital and Technology Transformation (DTT) required.

• Experience working in or on behalf of a large-scale global enterprise (e.g. consulting) strongly preferred.

CORE WORK ACTIVITIES

Technology Deployment (Command Center) Communications

• Lead comprehensive program for identifying implementing and continually monitoring and improving the effectiveness (e.g. distribution content management readability) of Command Center communications

• Oversee and actively participate in Command Center Communications content creation review + approval and distribution processes

• Develop strategy and approach for content creation and delivery by Command Center staff during off-hours

• Ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch

• Partner with the BTO Communication leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate

• Reviews all communications to ensure they fit within the existing BTO communications strategy and style guide

• Builds relationships across Marriott including all global program initiative and discipline team leaders within Headquarters as well as Continent Communications partners

Project Planning + Management

• Plans develops and manages execution of communications including stakeholder engagement strategy leveraging Marriotts communications practices and distribution channels as well as human-centric change management methodologies

• Vets and proactively maintains calendar of key executive communication opportunities identifies appropriate messaging and delivery vehicles and ensures high-quality deliverables (e.g. speeches presentations and collateral) are prepared timely

• Ensures executives are adequately prepared to execute communications activities (e.g. speeches presentations video and audio recordings vlogs podcasts etc.)

• Reviews all proposed communication opportunities to ensure they fit within the existing communication and change management strategy for the organization.

• Builds relationships with executives division and program leadership and project teams as well as other departments within Headquarters and across the continents.

Leading Team

• Fosters a team environment that encourages accountability high standards and innovation.

• Establishes best practices methods processes tools and templates for successful execution of communications efforts

• Makes sure others understand performance expectations.

• Ensures that goals are being translated to the team as they relate to tracking and productivity.

• Creates and nurtures an environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.

• Leads by example demonstrating self-confidence energy and enthusiasm.

Conducting Human Resources Activities

• Acts proactively when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Establishes and maintains open collaborative relationships with employees.

• Solicits employee feedback.

• Observes behaviors of employees and provides feedback to individuals.

Additional Responsibilities

• Provides information to supervisors internal clients co-workers and subordinates by telephone in written form e-mail or in person in a timely manner.

• Informs and/or updates executives peers and subordinates on relevant information in a timely manner.

• Manages time effectively and conducts activities in an organized manner.

• Presents ideas expectations and information in a concise organized manner.

• Manages group or interpersonal conflict.

• Uses problem solving methodology for decision making and follow up.

• Performs other reasonable duties as assigned by manager.