IT Service Desk Analyst

HUB24 leads the wealth industry as the best provider of integrated platform technology and data solutions. At HUB24 we know the smartest investments start with our are innovative and ambitious and we move fast.

At HUB24 we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY

We think creatively and were not constrained by traditional thinking or barriers to success. Were led by experts realists with ideas grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

Responsibilities:

Your main daily duties will include:

• Be the first point of contact for internal teams helping troubleshoot issues and answering queries.

• Onboard and offboard users.

• Assist with hardware and software support.

• Escalate issues as needed.

Requirements:

Why youll love this role:

• Its the perfect launchpadmany have grown into other roles across the business.

• Exposure to a wide range of tools and tech.

• No two days are the same.

• Your great service will shine.

What were looking for:

It would be great if you had at least 6 months experience in a similar role but not essential. What is more important is:

• An interest in technology and a willingness to learn more.

• A natural problemsolver with strong customer focus.

• Adaptable curious and eager to learn and improve.

• Strong communication skills both written and spoken.

• Ability to take constructive feedback and learn from it.

• A great team ethic.

Tools you will learn and use:

Active Directory M365 PowerShell ManageEngine Zendesk Mimecast

If youre ready to start or accelerate your tech career in a supportive growthfocused environment wed love to hear from you. Come join HUB24where great careers begin.

The Recruitment Process

• Acknowledgement email once your application has been submitted.

• Our Talent team will start reviewing your application. If unsuccessful you will be notified.

• If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role.

• If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role.

• Should you require any accommodations to the recruitment process please email and one of our team will contact you.

• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews.

• Communication of outcomes to successful and unsuccessful candidates and feedback provided.

*As part of our process a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection noticecan be found here.

2024 CircleBackInitiative Employer we commit to respond to every applicant.

Endorsed by WORK180 we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on theBOSS Best Places to work list.

Seek Star Awards 2024 - Nominated as a finalist for theBest Employer Brand Initiative

HUB24 is an equal opportunity employer.We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you