Supervisor Garnishment Processing
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Job Location:
Wake County, NC - USA
Monthly Salary:
$ 41206 - 72113
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Agency
Dept of RevenueDivision
Taxpayer Assistance CollectionsJob Classification Title
Administrative Specialist II (S)Position Number
Grade
NC09About Us
The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.
Description of Work
***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***Please make sure that you have entered all necessary information on your application. Once you hit submit you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.
The North Carolina Department of Revenue is currently recruiting for a Garnishment Processing Supervisor in our Taxpayer Assistance and Collection (TPAC) Division. The Payments and Data Processing (PDP) Unit is responsible for timely and accurately processing payments received by TPAC from installment payment plans and garnishments. This position serves as one of the team leaders for the PDP Unit. The primary responsibility of the position is the day-to-day supervision of assigned unit employees. The direct report duties include correspondence review and creating garnishment vouchers from wages garnered by employers and banks. The work environment for this team is fast-paced and requires diligence attention to detail accuracy and the ability to adapt easily to change.
Primary duties include:
Manages the various activities revolving around processing daily garnishment receipts
Supports the document preparation requirements of the different data capture formats in use currently within the agency
Assists in the development review and management of business rules to ensure document preparation/voucher requirements are optimal
Evaluates the daily operations for each area and planning the allocation of resources accordingly processing and reporting of tax collections from various platforms
Reconciles processing errors
Prepares and balances the manual deposit (including cash handling)
Researches unidentified or incomplete payment including interacting with the taxpayer
Works with numerous employers regarding their garnishment submissions
Measures and monitors employee performance
Provides training and coaching assists in administering personnel policies and employee development
This position is hybrid and days in the office may change to ensure smooth functioning of the unit.
Knowledge Skills and Abilities/Management Preferences
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Experience entering data efficiently and accurately
Ability to use NCDORs mainframe computer systems and other internal systems
Thorough understanding of the various internal systems utilized by these units
Recruitment Range: $41206 - $72113
Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees canparticipatein health insurance options standard and supplemental retirement plans and theNCFlexprogram (numeroushigh-quality low-cost benefits on a pre-tax basis).
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moodys Investors Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K 457 and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team providesaccurateinformation achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in theappropriate sectionsof the application form. Any information omitted from the application cannot be considered for qualifying credit.
Applicants eligible for veterans preference should attach a copy of form DD-214.
If you havegeneral questionsabout the application process you may contact Human Resources at or. Individuals with disabilities requiring disability-related accommodations in the interview process please call the agency ADA Administrator at.
Minimum Education and Experience
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.
Recruiter:
LeAnn Katherine BiscoglioRecruiter Email:
Required Experience:
Manager
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