Construction Service Manager

• Maintaining timely and effective communication with team field client owners rep design partner etc.
• Havinga proactive flexible and responsive attitude when faced with challenges opportunities and an enthusiasm for learning and an openness to feedback.
• Participatingin company growth community engagement and cultivating milestones in-keeping with company strategic objectives.
• Operatingfrom a place of integrity professionalism and diligence always caring for critical relationships with our clients partners and in-house team.

• Supporting Service Superintendents and clients with issue management and resolution. Takingresponsibility for identifying what is considered Dowbuilt Warranty Unbillable vs. Billable or back charge.
• Managingcomplex nuanced conversations and negotiations with clients client representatives (estate/ house managers) principals Build and Service superintendents.
• Meeting with new potential clients to assign resources and ensure fit. Completingnew service client set up including proposals service agreement negotiation Project Information Sheet job number assignments and estimates.
• Responding to all client inquiries and requests in a timely and courteous manner. Supporting team members to build long-term relationships with clients and manage client list and personal information confidentially.
• Assisting Service Superintendents with tracking aging service items and creating service lists and maintenance schedules for service homes.
• Maintaining client records and personal information in accordance with departmental and company policies.

• Participatingin budgeting financial reviews and quarterly management reports.
• Collaboratingwith Build Project Managers Principals and Superintendents to facilitate smooth transitions of projects from Build to Service.
• Managingoverall risk profile of subcontracts and client contracts in accordance with company policies.

• Performing regular check-ins with team members. Responding to all inquiries and requests from team members and clients. Providingregular feedback and conduct performance development meetings as well as counseling / corrective action with team members.
• Planning for staffing and manage labor resources efficiently. Coordinatingwith Dowbuilts Recruiting Manager to review postings and job descriptions for accuracy participatingin interviews and provide feedback on candidates.
• Providingnew service employee training and onboarding. Presenting learning content and check for understanding. Providingall required documents and create learning plans for new hires. Supporting ongoing professional development goals of team members.
• Partnering with Dowbuilts Safety Manager to provide safety awareness and learning opportunities for team members. Ensuringemployees have all required safety training and enforce safety policies and procedures.

• Coordinatingexecution of master subcontractor agreements Certificates of Insurance and other required subcontractor documentation.
• Submitting reviewing and approvingsubcontractor invoices.
• Assisting Service Superintendents with research selection estimate presentation to clients order and delivery of products and materials.

• Reviewing and approvingall time entries receipts subcontractor invoices and credit card purchases for service jobs. Investigatingand resolvingcoding questions and issues.
• Reviewing time materials and subcontractor costs prior to bills being created. Reviewing Field Reports for each client and edit for clarity content and language.
• Coordinatingwith Accounting to review pre-billing reports and final bills. Documenting and sending monthly billing to clients via email or post.
• Following up with clients as needed for aging Accounts Receivable. Tracking cash receipts and outstanding bills until resolution.

• Clearmain ideas easily identified and understood.
• Concisegets to the point without using unneeded words or images.
• Concreteincludes specific examples or explanations.
• Persuasive - refer to objective criteria such as industry practice project limitations and precedent.
• Self-aware - remain flexible curious and courteous in all communications.

• At least 2 years of project management or 5 years ofteam management related experience.
• Some construction experience and ability to read and interpret architectural drawings contracts and specifications strongly preferred.
• Technology: proficient in MS Office Suite and cloud-based project management applications. Familiarity with Sage 300 CRE is preferred.
• Relationship Management: establishes and maintains relationships with Dowbuilt departments as well as all Dowbuilt employees Service clients subcontractors and vendors. Demonstrates courteous professional communication in writing in person and on the phone. Actively listens takes notes asks for help and suggests solutions.
• Entrepreneurial Spirit: takes ownership and accountability for Service business in assigned region. Works autonomously and with others to drive client satisfaction and manage costs.
• Composure: Manages stress and maintains composure in challenging situations. Builds trust and maintains an approachable presence. Treats all proprietary company and client information as strictly confidential outside and in some cases within the company.
• Decision Making: Exercises good judgement in routine daily decisions. Maintains awareness of big picture strategies and company goals. An openness to collaborating with any other employee about identifying and solving a specific problem or issue.
• Work Standards: Utilizes quality control and risk management techniques to ensure all service work meets quality standards. Demonstrates a high level of accuracy and efficiency. Possesses basic knowledge of workplace safety and health procedures (ongoing safety training provided).
• Personal Learning: Takes ownership of personal learning and development of new skills and abilities. Maintains curiosity and commitment to learning over time.
• Enthusiasm for fostering an inclusive work environment leading diverse teams and a commitment to increasing equity for all employees
• U.S. work authorization

• Competitive pay commensurate with skills and experience
• 100% paid medical dental vision and $50k in basic life insurance for full-time employees (35% Medical coverage for dependents) first of the month following DOH
• 401(k) retirement savings plan with employer profit sharing contribution
• 8 paid holidays each year no waiting period
• 15 days/120 hours of Paid Time-Off (PTO) annually with one additional day per year of service reaching a maximum of 24 days/192 hours in year 15
• Mentorship and career development opportunities
• Education reimbursement
• Casual dress environment
• Discretionary annual bonus

The base pay range for this position is $85000 - $110000 per year. Actual compensation within this range will be determined based on factors including but not limited to relevant experience skills education certifications geographic location and internal equity.

New hires typically start below the midpoint of the range with the opportunity for growth and advancement over time.

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