Concierge Supervisor
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
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Job Summary
COMPANY
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for a Concierge Supervisorto join our dedicated team at The Westin and Four Points by Sheraton Brisbane
Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Role Overview:
As the Concierge Supervisor you play a pivotal role in overseeing the daily operations of the Concierge team ensuring every guest receives exceptional personalised service. You will manage and coordinate guest requests special arrangements and unique service needs while maintaining high standards of professionalism and efficiency. This role focuses on leading the team resolving escalated guest issues and ensuring seamless communication across departments. You will support training coaching and performance management uphold safety and brand standards and maintain accurate shift records. With strong local knowledge and a commitment to service excellence you ensure the Concierge department consistently delivers memorable experiences and smooth wellorganised operations.
Key Responsibilities:
- Oversee daily Concierge operations ensuring all guest enquiries special requests and service arrangements are handled efficiently and professionally.
- Act as the main escalation point for guest issues ensuring timely followup and complete satisfaction.
- Coordinate communication between departments process guest calls and messages and maintain accurate shift logs and records.
- Support Front Office Leadership with training coaching scheduling and performance management of Concierge and Porter teams.
- Ensure compliance with safety security emergency and brand standards while maintaining guest privacy and protecting company assets.
- Foster strong teamwork and positive working relationships across departments modelling professional conduct and service excellence.
- Oversee valet and parking operations at a supervisory level ensuring safety security and adherence to procedures.
- Maintain knowledge of hotel services local attractions and events to provide accurate information and personalised recommendations.
- Assist with departmental planning quality assurance and operational improvements.
- Perform additional duties as required by the Chief Concierge or Front Office Leadership.
About You:
- High School diploma / qualification college and university degree would be great but not essential
- At least 2-3 years experience in an upscale hotel / equivalent environment as a Concierge or related discipline
- Fluent English and local language is essential any additional other languages would be great
- At least two years supervisory experience or equivalent combination of education and experience
Benefits
- The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Great places to work certified
Join us at The Westin and Four Points by Sheraton and be part of our dedication to excellence in service and operational efficiency
We are an Equal Opportunity employer and recognize that true diversity includes gender age race disability status sexual orientation religion neurodiversity education levels and many more aspects of your identity
Marriott is committed to providing a recruitment process that is fair equitable and accessible for all. If you have disability illness or injury we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process please email us at
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
