Job Description:

Department: Global Fairfield

Primary Work Location: Fairfield CT

Direct Supervisor: Associate Vice Provost Global Strategy

Basic Function: Under the supervision of the AVP Global Strategy this positions provides support for study abroad programs and international student services. This position advises students about approved study abroad programs processes information and updates for international student visa support and works with the Global Fairfield team to communicate appropriate information to students parents faculty and staff on internal procedures related to the development and implementation of application admissions and communications procedures. S/he will represent the university through campus visits study abroad fairs regional NAFSA meetings and other relevant events. This position may also advise non-Fairfield students for select programs.

Unusual Work Conditions: Evenings and/or weekends to participate on campus events and occasional national business travel.

Education Certification License and Experience Requirements:

KNOWLEDGE AND SKILL NEEDED: Excellent interpersonal and organizational skills; Able to manage multiple timelines and deliverables for a variety of programs; strong communication skills; Demonstrated database and Social Media experience.

EDUCATION: Bachelors Degree is required

EXPERIENCE: 1-3 years of work experience in customer services or student support sector. Experience studying and or living abroad desirable.

Essential Functions:

Study Abroad Advising

students about approved study abroad programs and works with the Global Fairfield team to communicate appropriate information to partners students and parents. Conducts 1st Steps and Next Steps advising sessions.

students through the study abroad cycle from inquiry to re-entry through regular and systematic communication using electronic face-to-face and small group format.

applications and makes admission decisions based on Fairfield and Partner Universitys study abroad admissions criteria.

effectively with students parents and Fairfield University faculty staff and administrators about important deadlines requirements and other relevant information regarding the study abroad experience.

in promotional visits to dormitories classrooms and student clubs and collaborate on the planning and implementation of the Accepted Students Day Study Abroad Fair First Friday Majors/Minors Fair etc.

and follow up on compliance with study abroad travel log

International Student Advising

newly admitted international students on next steps admissions and immigration requirements.

and advises international students on required forms employment documents and processes and travel requirements

visa records and updates visa support systems

4. Assists International student and Visa Manager with assigned DSO/ARO support functions

Global Fairfield Support

1. Screens incoming inquiry emails and calls daily monitors Global Fairfield Resource account and responds or redirects as appropriate.

study abroad and international student visa application processes

new course approvals identifying new courses or subject areas of need based on student feedback

TerraDotta Database of approved courses. Updates database university catalogue and Master Excel

program brochure pages - Creation for any new programs edits to existing pages such as term dates application cycle content management Deployment Rules.

Fairfield University at study abroad fairs NAFSA regional conferences and other external Global Fairfield related events.

Work Schedule: 12-month role

Employee Type: Exempt

Applicable to all positions:

Performs such other duties responsibilities and activities as required by supervisor and as departmental/University needs indicate.

Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as containing a comprehensive inventory of all duties responsibilities activities and/or qualifications required or expected of employees assigned to this job. Duties responsibilities and activities may change and new ones may be assigned at any time with or without notice.

Category:

Performs such other duties responsibilities and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties responsibilities activities and/or qualifications required or expected of employees assigned to this job. Duties responsibilities and activities may change and new ones may be assigned at any time with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

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